Total 52 analyst job vacancies in Customer Service category in Australia

Job Description & Requirements

My client, an investment banking is seeking an Analyst to join the team. Focus on trade support, risk management and operational efficiency for complex financial products. Ensure smooth execution, accurate settlement and regulatory compliance across global markets.

Summary

• Build and maintain strong Business relationship with various teams – Sales, Trading, Technology and other stakeholders to ensure timely resolution on complex issues
• Manage Real-time trade booking exceptions internally between the Trading and Sales desk
• Coordinate with external clients and internal teams for timely execution on Economic Affirmations , Legal Confirmations and Trade Settlements
• Monitor operational risk throughout trade processing life cycle
• Partner with Legal, Compliance and Operations team to ensure full compliance with financial regulatory reforms, internal risk management protocols and industrywide market practice
• Implement Firm polices for governing the confirmation process to strengthen fraud prevention controls globally
• Support buildout of systems and process to accommodate regulatory, industry, and new business initiatives
• Collaborate with regional and global Operations teams to execute on broad base strategies and projects

Qualifications

• Bachelor's degree in the relevant discipline

• Proactive, enthusiastic, and creative approach with very high attention to detail

• Ability to prioritize and multi-task in a fast-paced environment

• Highly collaborative and team-focused with ability to interact effectively with a wide range of individuals

• Effective problem solving and critical thinking skills along with the ability to use discretion and good judgment

You should have :-

• Trade Support experience is an advantage
• Understanding of Commodities, IRP, FX market knowledge
• Minimum 1 years of working experience
• Excellent team player, able to work well inside a group and broadly across an organization; able to work independently and as a self-starter, as appropriate
• Multitask and remain composed in high pressure environment with proven ability to organize and prioritize own workload and drive results
• Strong written and verbal communication skills; demonstrated confidence in communicating in a variety of forums and with varied audiences
• Attention to details and a sense of urgency in escalating and resolving outstanding issues
• This is a six month contract role and maybe renewable

Responsibilities

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Work location – West

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

The Role

You will be a member of our Technical Client Success team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality-conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow-up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services

• Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training

• Manage deployment projects.

• Manage client onboarding projects.

• Contribute actively to internal projects and company initiatives.

• Help evolve the team’s processes and policies

• Provide technical support to our clients, who are high-profile financial institutional traders, interdealer brokers and exchanges

• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner

• On-site meetings will be required to provide our clients with support, training and configuration

You

• A strong focus on customer service and a passion for overachieving

• Effective relationship builder with good influencing and management skills

• Understands business requirements and can translate these to actionable plans

• Commercially astute, numerate, with strong analytical ability

• A self-starter who can take the initiative and complete tasks without supervision

Skills and Experience

Essential

• Strong experience in delivering excellent customer service

• Keen interest in finance and/or technology

• Experience working in a high-pressure environment

• Ability to manage time, prioritise work, and complete multiple tasks effectively

• Ability to absorb information quickly and think on the spot

• Presentation skills

Desirable

• Degree in a STEM discipline with an aptitude to learn complex concepts

• Experience in commodity markets, particularly within the energy sector.

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)

• Good presentation skills

• Experience in a front-office trading environment

• Knowledge of OTC and Exchange trading

• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

• Japanese language

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect, and one which reflects the diversity of the community in which we operate.

TheReporting Support Analyst will be part of a globally distributed team providingoperational support for business-critical sales reporting platforms. The rolesupports both Consumer (B2C) and Business & Education (B2B) reportingenvironments.

Key Responsibilities

• Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation.
• Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews.
• Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions.
• Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries.
• Investigate and reconcile data discrepancies between platforms and identify root cause.
• Guide users on correct interpretation of metrics, data availability, and reporting limitations.
• Escalate platform defects, data pipeline issues, and systemic problems to engineering and platform teams.

Required Skills & Experience

• Experience in sales, channel, or performance reporting and KPI support.
• Operational support experience for BI or reporting platforms.
• Ability to query and analyze data to investigate and explain issues.

Experiencewith BI tools such as Tableau, ThoughtSpot, Business Objects, or equivalent

⇒ Role Summary

This candidate will contribute to supporting & deploying CRM solution (8 local markets) which is integrated into the Regional CRM / Marketing Automation platforms. Works closely with key users with high level requirements, will contribute to design / testing / Support of the applications:

• CRM solutions: Acting as the 2nd / 3rd level support on CRM platforms – this includes Clienteling, Customer Data Management, Loyalty Engine, Customer Service solution - Salesforce Service Cloud (SFSC), etc.
• Marketing Automation solutions: Support day-to-day operations supporting different brands on executing marketing campaign accordingly on the Marketing Automation solutions like Salesforce Marketing Cloud (SFMC), Adobe Campaign, etc.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands in 10+ markets in APAC, including Australia, Japan, Korea, Hong Kong, Singapore, Taiwan, Thailand, etc.

⇒ Main Responsibilities

• Manage the 2nd / 3rd level support tickets, perform analysis on the root cause and propose the resolution to the root cause as a result to lower down the number of tickets.
• Support the System Manager to manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
• Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition and documentation of requirements in forms of business process flow, user story, etc. Lead the creation and documentation of detailed solution designs that are in-line with the existing technical environment.
• Develop applications. Interact with vendors to convert designs and specifications into computer programs following programming standards and best practices. Create test scenarios and run tests to find errors and confirm that application meet specifications.
• Test and Document. Perform testing, data migration, cleansing and review of code of related documentation as required.
• Technical production support of applications. Monitor performance of production applications and provide necessary support. Provide technical assistance by responding to inquiries from others markets regarding errors, problems or questions about programs.
• Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
• Program Deployment. Create deployment pac.kages and deployment-related documentation.
• Facilitate the transition of programs from development into production.
• Coordinate with Markets to transfer projects ownership towards local support & maintenance – create reusable assets by the markets.
• Ensure the service delivery of these regional POS CRM Application Systems applications and the performances.
• 2nd level support of CRM / Marketing system in Asia Pacific.

⇒ Qualifications & Experience

• University degree in Computer Science, Information Systems or related field.
• At least 3 Working Experience in supporting system operations (in Retail or Luxury Retail industry would be an advantage).
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Structured, able to provide regular and consistent reporting.
• Understanding of technical environment (Salesforce Service Cloud, Salesforce Marketing Cloud, MS SQL, BI, etc), and ability to help structuring technical support.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on Retail projects preferable – already exposed to Retail / CRM.
• Good design skills – ability to structure and formalize requirements with key users, and translate into detailed design for vendor quotation and development.
• Excellent communication skills – Good spoken English required.
• Willing to manage many different sub-projects at the same time.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• As a consultant within ICDC team, you are part of a tech team who are tech savvy with future driven mindset to keep updated with the latest technology advancements.

• You will put future-forward thinking into projects that push the edges of technology to support the change of our clients. You will establish and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Design and implement end to end application from development to software quality testing in ensuring that the product built are secure and robust for production usage. To achieve this, you will be:

o Building APIs and interface for web, mobile, and other services.

o Designing and implementing user interfaces and layout from designers

o Test and debug web applications and backend services.

o Writing reusable, testable, readable and maintainable efficient code

o Building automation test scripts to ensure application is robust

o Produce comprehensive system design documentation

• Be part of the Agile methodology, daily standup, backlog grooming, demos etc.

• Apply strong problem-solving and critical thinking

• Collaborate effectively with team members

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, experience analysts/consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal

• performance on track.

• Actively focus on developing effective communications and relationship-building skills with

• stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• 3 – 6 years of experience as a Full Stack Developer and/or Software Quality Engineer in an agile environment

• Strong proficiency in Python and Javascript (React.js, Next.js, etc)

• Strong understanding of relational databases (MySQL, PostgreSQL) and basic knowledge of NoSQL (MongoDB)

• Familiarity with caching mechanisms (Redis, Memcached)

• Experience in automation testing tools, i.e. playwright, selenium

• Experience in performance test is a plus, i.e. k6

• Mobile testing tools for Android, iOS, and cross-platform ones

• Experience with CI/CD pipelines, Docker, Docker Compose, and Git

• Exposure to cloud platforms (AWS, Azure, or GCP) is an added advantage

• Good understanding of design patterns, web security (OWASP Top 10), system design principles, software development life cycles (SDLC), testing methodologies, and QA principles

• Stay updated with latest technologies and industry trends

• Demonstrated skills in communication (oral, written, presentation), analysis, problem solving and short term and long-term planning

• Demonstrated portfolio of work showcasing technical competence

• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146

Job Responsibilities:

·       Manage and resolve customer complaints received through multiple channels within stipulated turnaround times, ensuring fair and timely outcomes.

·       Review investigation findings, assess relevant information, and provide independent recommendations to management on appropriate service recovery actions.

·       Coordinate resolution efforts with customers and cross-functional teams, ensuring effective service recovery and clear communication throughout the process.

·       Handle complex and escalated disputes involving external parties, including mediation and adjudication sessions at FIDReC.

·       Analyze complaint trends and identify process gaps, recommending corrective measures to prevent recurrence and drive continuous improvement.

·       Prepare regular management reports, including monthly and quarterly statistics, trend analyses, and ad-hoc updates for senior leadership.

·       Support section-led initiatives and projects, and remain adaptable to rotational responsibilities within Customer Management to contribute to broader team objectives and professional development.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 3 years of relevant experience within the banking/financial industry

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Minimum requirements are experience with AWS, Kubernetes, and ECR repositories, and DataRobot knowledge is a plus as the applications are hosted on these services and requires in supporting day-to-day tasks.

Years of Experience:

At least 4 - 5years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities:

The Level 2 Support team is responsible for providing advanced technical support for the Data Streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance.

Key Responsibilities:

Incident Management

• Investigate and resolve incidents escalated by the L1 support team.
• Conduct root cause analysis (RCA) for recurring or critical issues.
• Escalate complex incidents to Level 3 (L3) or vendor teams where necessary.

System Monitoring& Maintenance

• Monitor system performance, data flows, and integrations within the Data Streaming environment.
• Perform routine system health checks, log reviews, and preventive maintenance tasks.
• Implement minor configuration changes and system optimizations as required.

Problem & Change Management

• Support problem management activities by identifying and addressing underlying technical issues.
• Participate in change management processes, including testing and deployment of patches, upgrades, and new features.

Collaboration &Communication

• Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution.
• Document troubleshooting procedures, resolutions, and updates for knowledge base improvement.
• Communicate technical updates and incident statuses to relevant stakeholders.

ContinuousImprovement

• Recommend improvements to monitoring tools, workflows, and processes to enhance system reliability.
• Support system audits, compliance checks, and performance reviews.

Requirements / Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience in application or platform support, preferably in data systems or cloud environments.
• Familiarity with DataRobot, or datastreaming technologies is an advantage.
• Strong analytical and troubleshooting abilities.
• Proficient in incident and problem management processes (e.g., ITIL framework).
• Good communication and stakeholder management skills. 

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy and consented to us using the personal data you shared for the purpose stated in the said policy.

Our client is looking for a 1st / 2nd Line Service Support Analyst who is technically strong, service‑focused, and motivated by working in a fast‑paced, technology‑driven environment.

This role goes beyond traditional IT support. You will:

• Support sales force and global business functions
• Work within a modern Microsoft and cloud ecosystem
• Be exposed to AI‑enabled tools, automation, and continuous improvement initiatives
• Contribute ideas on how we can improve service delivery using technology

You will act as a key point of contact for IT issues and service requests, while working closely with colleagues across regions and collaborating with the wider global Technology team.

Deliver 1st and 2nd line IT support across APAC

Own incident and request resolution within SLAs

Support Microsoft 365, Azure, devices, and network connectivity

Handle onboarding/offboarding, access, and asset management

Partner with vendors and support global tech initiatives

Maintain documentation and ensure policy compliance

Essential

• A‑Level / AS‑Level education or equivalent practical experience
• 3+ years’ experience in IT support or helpdesk roles (1st / 2nd line)
• Strong customer service mindset, ideally within a fast‑paced or sales‑led environment
• Solid experience supporting Windows devices, mobile devices, and Microsoft 365
• Strong troubleshooting and diagnostic skills
• Experience with ITSM / helpdesk systems and asset management
• Confidence working independently while collaborating within a global team

Job Summary

We’re looking for a Senior Support Analyst to join our Global Support Team, supporting key applications across Corporate Services, IT Security, Human Resources, and other cross-functional domains.

Mandatory Skill-set

• Must have minimum 6 years of experience in application support or development roles;
• Strong technical foundation with hands-on exposure to application servers, and a good understanding of production environments and deployment pipelines;
• Working knowledge of database scripting and familiarity with scripting or programming languages;
• Experience in Corporate IT, IT Security, or other cross-functional domains;
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non-technical users;
• Strong analytical thinking with a logical approach to problem-solving;
• ITIL certification is a must.

Desired Skill-set

• Cybersecurity certification is a plus;
• Proactive and adaptable team player with strong organizational skills, cultural awareness, and the ability to take initiative in dynamic environments.

Responsibilities

• Deliver L1 and L2 support for a wide range of enterprise applications across Corporate Services, IT Security, HR, and other shared functions;
• Mentor team members and ensure adherence to operational standards and best practices;
• Engage with users across multiple channels, ensuring timely and professional support;
• Take ownership of incidents, service requests, and problem resolution, with clear and structured documentation in JIRA;
• Work closely with cross-functional teams to drive quick and effective issue resolution;
• Act as a bridge between users, project teams, and infrastructure to ensure smooth request handling;
• Proactively monitor application health and perform readiness checks before business hours;
• Drive follow-ups and provide regular updates on critical or escalated issues;
• Flexible to work in rotational shifts, including on-call support, weekends, and public holidays.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Oversee daily trade settlements (OTC), margin calls, and collateral management activities across multiple asset classes.
• Monitor funding, cash flows, and reconciliations to ensure accuracy and compliance with internal and external requirements.
• Maintain referential data, pricing inputs, and operational records to support smooth transaction processing.
• Identify process gaps, update standard operating procedures, and implement workflow improvements.
• Collaborate with Front Office, Treasury, and other support functions to resolve trade and settlement issues.
• Support new product launches, system enhancements, and operational readiness for new business initiatives.
• Develop and maintain user tools to streamline reporting, monitoring, and internal processes.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Responsibilities:

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.

• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.

• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Must have skills:

• Basic understanding of the Software Development Lifecycle (SDLC).

• General knowledge of 3-tier system architecture.

• Ability to quickly pick up functional knowledge.

• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.

• A proactive attitude and willingness to work collaboratively across teams.

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.