Role Overview

This role requires strong operational ownership, attention to detail, and the ability to manage escalations independently. Must be comfortable handling cross-country coordination and ensuring documentation and billing accuracy without close supervision.

Key Responsibilities

1. Regional Operations Coordination

• Oversee daily order collections and deliveries across APJ country teams.

• Review and validate collection log forms before submission to ensure accuracy.

• Maintain Daily TAT reports and proactively identify shipment delays.

• Follow up with country teams on outstanding collections and deliveries.

• Communicate shipment updates and service disruptions to client in a timely manner.

2. Documentation & Quality Control

• Verify PODs, collection details, and supporting photos for discrepancies.

• Ensure documentation accuracy before submission to client.

• Raise discrepancies to country teams and ensure corrections are made.

• Maintain organised and audit-ready records.

3. RFQ & Quotation Management

• Respond to (Request for Quotation) RFQ queries within agreed SLA.

• Coordinate with country teams to prepare costings.

• Independently prepare Australia quotations for non-regional and standard requests.

• Issue final quotations after delivery completion and POD confirmation to client.

4. Billing & Invoice Verification

• Verify monthly billing reports and update Local Service Provider (LSP) cost records.

• Ensure all completed CRs are billed accurately.

• Conduct detailed invoice verification, especially for Australia accounts.

• Identify incorrect charges and coordinate with vendors to rectify discrepancies before payment submission.

5. Stakeholder Communication & Escalation Handling

• Respond to operational queries (order status, delivery details, escalations).

• Manage client expectations during shipment delays.

• Escalate issues appropriately, with proposed solutions where possible.

• Track open issues to closure.

6. System & Data Accuracy

• Support country teams on system-related issues (access, data retrieval, updates).

• Report data discrepancies to IT and follow through until rectified.

• Ensure accuracy of operational data (POD dates, asset quantity, etc.).

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or related field.

• 2-3 years of experience in regional logistics operations.

• Experience handling client communication and operational escalations.

• Strong experience in invoice verification and cost reconciliation.

• Proficient in Excel (pivot tables, reconciliation tracking, reporting).

• Able to manage multiple follow-ups with minimal supervision.

• Requires analytical thinking and proactive problem-solving.

Funeral Customer Service Executive

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.30am – 5.30pm
• Monthly Salary: basic up to $3000 + Variable Bonus (VB) + On-duty incentive
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Perform data entry tasks accurately and efficiently, ensuring proper record keeping and data management.

• Handle incoming calls and respond to basic customer enquiries in a professional manner.

• Record customer contact details and enquiries, and relay relevant information to the Sales Team for follow-up.

• Provide general administrative support, including document handling and office coordination.

• Assist with ad-hoc administrative duties as assigned to support daily operations.

Requirements

• Experience in customer service is an added advantage
• Good interpersonal and communication skills, with the ability to coordinate effectively.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

About the Role

If you’re someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service — we’d love to meet you.

At Mokara, we’re a high-performing, close-knit team that believes in putting families and children at the heart of everything we do. We’re looking for a Customer Experience Associate who is warm, confident and driven to be their best self every day. You’ll connect with families, guide parents through their child’s journey with us, and ensure every visit — from check-in to goodbye — reflects the care, professionalism and excellence that define Mokara.

This role blends customer care, communication and front-of-house coordination. It’s perfect for someone who finds joy in helping others, takes initiative, and wants to grow in a team that values high standards, continuous learning and genuine connection.

Key Responsibilities

Customer Experience

• Welcome parents and children with genuine warmth and attentiveness.

• Build trust with families through clear communication and active listening.

• Handle enquiries (walk-ins, phone, WhatsApp, email) with professionalism and care.

• Resolve level 1 concerns calmly and empathetically; escalate complex issues appropriately.

• Maintain a calm, friendly atmosphere even during busy periods.

• Gather and share feedback to enhance the family experience.

Programme & Enrolment

• Explain programmes, class levels and progression pathways confidently.

• Guide parents through enrolment, make-up requests and class changes.

• Coordinate with coaches to ensure smooth onboarding and placement.

• Lead family tours and share Mokara’s teaching philosophy with enthusiasm.

• Support sales conversations naturally through product knowledge and connection.

• Follow up with interested or waitlisted families.

Operations

• Manage check-in/check-out efficiently and ensure child safety.

• Keep reception areas tidy, welcoming and child-friendly.

• Update attendance, parent preferences and administrative records accurately.

• Support registration for camps, workshops and competitions.

• Uphold confidentiality, safety and data protection standards.

• Collaborate closely with coaches, Floor Coordinators and the Customer Experience Manager.

• Participate in service and product trainings.

About You

• Experience in customer service, education centres or hospitality preferred.
• Enjoys engaging with children and parents alike.
• Detail-oriented and comfortable using digital systems.
• Diploma/Degree in Hospitality, Business, Communications, Education or related fields. (preferred) 
• Warm, confident and genuine communicator.
• Calm, adaptable and reliable in a fast-paced environment.
• Team player with a positive attitude.
• Able to work shifts, weekends and selected public holidays.
• Able to converse in Mandarin in order to speak with mandarin customers
  

The purpose of the job is to ensure smooth operations of all aspects of the department services which include both frontline and backend support functions.

You will assist the Manager to integrate the strategic plans of the organization, develop and implement policies, procedures and controls to ensure high level of service and operational efficiency. You will also be involved in various hospital-level projects and initiatives, specifically those which are service related.

MAIN DUTIES AND RESPONSIBILITIES

Operations

• Assist the Manager to supervise a team of ground operations staff

• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services

• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows

• Develop and implement new operational workflows to support the department’s work

• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless

• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly

• Perform frontline counter duties at times

• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training(OJT) to new colleagues as assigned

• Coach and mentor ground team

• Develop and refine training materials and manuals

• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions

• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints

• Investigate complaints and incidents

• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems

• Write written replies to complainants

• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines

• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)

• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime

• Troubleshoot any technical problems encountered by the team

• Support in the collation of operational and management reports generate accurate statistics for management’s decision making

• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups

• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level

• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required

• Assist to carry out any other duties assigned

JOB REQUIREMENTS

• Bachelor's Degree in any discipline

• At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Hong Food Enterprise Pte Ltd is seeking a dedicated and customer-centric Customer Sales & Fulfilment Executive to join our team. You will be responsible for ensuring seamless order fulfilment and providing exceptional customer service to our valued clients.

Job Responsibilities:

·     Respond to customer enquiries and process orders accurately to ensure timely delivery of products

·     Resolve customer issues and complaints professionally and promptly to maintain satisfaction

·     Maintain detailed and organized records of customer interactions and order information for tracking and reporting

·     Collaborate with team members to identify and implement improvements in order fulfilment processes

·     Follow company policies and procedures consistently to deliver a reliable customer experience

·     Use computer systems and CRM tools effectively to manage customer data and order processing

·      Manage multiple tasks efficiently in a fast-paced, target-driven environment to meet service goals

Job Requirements:

·      At least 2 years of experience in a customer service or call-centre environment

·      Excellent communication and interpersonal skills, with a friendly and professional demeanour

·      Strong problem-solving and decision-making abilities to handle customer queries effectively

·      Proficiency in using computer systems and customer relationship management (CRM) tools

·      Ability to work in a fast-paced, target-driven environment and multitask efficiently

·      Commitment to providing a high level of customer satisfaction

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Company Overview

Apex Tyres, established in 2015, is a trusted distributor of high-quality automotive and industrial products in Singapore. It specializes in alloy wheels retail and distribution, with plans to expand its presence in ASEAN markets like Malaysia and Thailand.

SINGAPOREAN OR PR ONLY

• Applications must be submitted via MyCareersFuture only; others will not be considered.

Job Summary

You will handle technical tyre services and customer interactions, supporting daily workshop operations with a proactive and physically fit approach.

Responsibilities

• Respond to online and walk-in customer enquiries by providing professional recommendations on tyres and sport rims
• Independently perform tyre installation, wheel balancing, and wheel alignment checks to ensure vehicle safety and performance
• Manage unloading and organisation of tyre and sport rim stock to maintain efficient inventory flow
• Conduct stock take and maintain accurate inventory records to support workshop operations
• Deliver quality workmanship to meet customer satisfaction standards
• Maintain workshop cleanliness and assist with general workshop duties to ensure a safe and orderly environment

Required competencies and certifications

• Minimum 3 years of relevant experience in tyre-related work
• Ability to independently change tyres and perform proper wheel balancing
• Physically fit and comfortable performing manual workshop tasks
• Possess a valid Class 3 driving licence
• SINGAPOREAN OR PR ONLY

Preferred competencies and qualifications

• Basic sales and customer service skills

Other Information

Benefits

• Stable, long-term position
• Friendly working environment
• Opportunity for professional growth
• Salary commensurate with experience

Customer Experience Specialist

• Handle and resolve all customer queries received via phone, email etc
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.

REQUIREMENTS

• Min 3 years of related customer services/Order Fulfilment experiences

Salary: Up to $3,500

Location: Walking distance from MRT

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

Responsibilities:

• Greet and welcome visitors so as to ensure that they feel valued and attended to.
• Answer, screen, and forward incoming phone calls while providing basic information when needed.
• Maintain cleanliness and organisation of reception and meeting areas.
• Coordinate and distribute mail, packages, and deliveries.
• To record incoming and outgoing mail neatly and accurately.
• Provide general administrative assistance to support daily business operations.
• Handle stationery, pantry and t-shirt requisition.
• General administrative and ad-hoc support as required

Requirements:

• Provision in written and spoken English
• Ability to communicate in Mandarin would be an advantage to effectively communicate with Mandarin-speaking clients.
• Strong communication and interpersonal skills
• Good organisational and multitasking abilities
• Basic computer literacy (e.g. Microsoft Office)
• 5 Days work week
• Transport provided at Yew Tee MRT Station

Responsibilities

·       Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

·       Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

·       Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

·       Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

·       Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

·       Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

·       Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

·       Any other duties as may be assigned

Requirements

·       Diploma in Business, Marketing, or a related field

·       Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

Responsibilities

• Deliver a warm, genuine welcome to every guest and ensure exceptional dining experiences from arrival to farewell.
• Manage reservations, seating arrangements, and guest flow to optimize service efficiency and comfort.
• Recognize and anticipate the preferences of regular guests and VIPs, adding personal touches to enhance satisfaction and loyalty.
• Coordinate closely with service and kitchen teams to ensure smooth communication and timely service delivery.
• Handle guest inquiries, feedback, or special requests with professionalism, tact, and prompt resolution.
• Support restaurant events or special functions, ensuring all front-of-house standards reflect the restaurants premium brand image.

Requirements

• Prior experience in guest relations, hospitality, or fine-dining service preferred.
• Strong communication and interpersonal skills, with a passion for delivering exceptional hospitality.
• Well-groomed, attentive to detail, and able to work in a dynamic, service-oriented environment.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Seasonal & Factory Buy Support

• Coordinate seasonal and factory buy periods, ensuring timely preparation and communication with partners.
• Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.
• Assist partners with queries related to the buying process and product offers.
• Distribute all factory line offers to partners and submit relevant information to the EU team.
• Collect and consolidate feedback on seasonal products from partners for future planning and improvements.
• Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

• Upload sales orders (with Sales Team).
• Inform clients about shortages, changes, or delays.
• Track order arrivals at SG warehouse.
• Send stock arrival notices

Forecast, Documentation & Shipment Coordination

• Collaborate with the logistics team to prepare outbound forecasts, verify shortages,additions, and changes, and confirm received quantities with the warehouse.
• Manage documentation and approvals, including issuance of prebolla/Sessione, packing lists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.
• Oversee finance and credit control by monitoring Accounts Receivable status for release approvals.
• Coordinate shipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from the warehouse.

Import & Export Operations

• Manage import and export processes for Asian partners, including applying for Form D and arranging outgoing distributions.

Reporting

• Prepare weekly, monthly, and ad-hoc business reports to track performance and operations.

Singapore Retail Order Fulfillment & Stock Management

• Manage retail order fulfilment to ensure timely delivery in accordance with instructions.
• Prepare weekly retail reports on new stock updates (pre-orders) for merchandisers.
• Distribute stocks to stores based on Visual Merchandising (VM) guidelines or specific storyline directives from Joy.
• Raise new orders and allocate open stock (old stock) to retail outlets as required.
• Facilitate stock transfers from wholesale to retail upon request.
• Ensure all stock distribution to retail stores is preceded by verification of the corresponding price list.
  
  Joy Yeow Zhi Qian
  (CEI Registration No: R2096261)
  Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Summary

Provide friendly, accurate front office service by greeting guests, managing check-in/check-out efficiently, assisting with enquiries, and maintaining cash accuracy to ensure a smooth guest experience.

Responsibilities

• Greet visitors and guests warmly to ensure smooth and timely check-in and check-out processes
• Deliver clear, accurate information about hotel room categories, rates, and services to support front office operations
• Respond proactively to guest enquiries and follow up promptly on guest requests to enhance their stay experience
• Manage and maintain an accurate cash float for front office transactions
• Perform any other ad-hoc duties as assigned to support hotel operations

Preferred competencies and qualifications

• Demonstrate passion for delivering excellent customer service
• Communicate fluently in English to interact effectively with guests and team members
• Work independently and collaborate well within a team environment
• Flexibly work on weekends, public holidays, day shifts, and night shifts as required

Responsibilities

· Perform inbound and outbound calls

Perform general admin duties and reception duties

· Schedule patients for outpatient appointments and surgeries

· Manage and resolve patient complaints and enquiries

· Identify and escalate issues to supervisors

· Work with colleagues to resolve patient issues

· Provide produce and service information to patients

· Document all call information according to standard operating procedures

· Follow up patient calls and emails where necessary

· Other duties as assigned

Salary will be commensurate with experience and qualifications

Requirements

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher

• Computer-literate

• Strong communication and interpersonal skills

• Pleasant personality

• Able to work independently as well as in a team

• Self-motivated, results-driven

• Working days: 5.5 days

Interested applicants, please submit your resume to:

meeyeclinic@gmail.com

We regret that only shortlisted applicants will be notified.