Total 806 admin executive job vacancies in Customer Service category in Australia

Salary: $2,300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat 830am to 1230pm
Working Location: Orchard

Job Responsibilities: 

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Support to residents for Basic ADLs (Activities of Daily Living):
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Job Requirements:

• Min. 3yrs Elderly Care experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are seeking motivated individuals who are eager to build a long-term career in marketing, customer engagement, and brand communication.

No prior experience is required — comprehensive training and 1-on-1 mentorship will be provided.

Key Responsibilities

• Represent established brands at events, roadshows, and outreach activities
• Engage customers and deliver professional brand experiences
• Support execution of marketing and promotional campaigns
• Work closely with the team to achieve campaign objectives

What You Will Gain

• Structured 1-on-1 mentorship and professional training
• Clear leadership progression pathway
• Local and overseas exposure opportunities
• Supportive, high-energy, and collaborative team culture

Job Responsibilities:

1. Standards Development & Governance:

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
• Lead the annual store assessment and grading program to measure compliance and performance.
• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

2. Performance Management & Business Excellence:

• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

3. Technical & Operational Readiness:

• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
• Special tooling and diagnostic equipment.
• Facility suitability and workshop layout.
• Technician skills and training needs.
• Manpower planning and technical documentation.
• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

4. Training Support:

* Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

* Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.

* Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.

* Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).

* Strong analytical skills with experience and root-cause investigation.

* Excellent knowledge of workshop operations, parts logistics, and technical service requirements.

* Experience with DMS and other aftersales IT systems is essential.

* Project management experience is highly desirable.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Contact Centre Operations consist of

• Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors
• Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce
• Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors and Singlife accounts
• The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
• Handle customers’ enquiries, complaints and feedback across all business channels
• Handle escalated calls by new team members and outsourced contact centre
• Execute outgoing calls to contact new customers or follow-up with existing customers
• Perform any other duties or projects assigned by Manager / Team Leads

Key Responsibilities

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Education Qualifications

• Tertiary Diploma

Required Capability

• Customer obsessed and service-oriented individual with strong passion to help customers and deliver excellent service.
• Good understanding of customer journey and customers emotions at different touch points in retail insurance / financial services to be able to manage escalations.
• Great team player with willingness to support others.
• Great communicator (verbal / written) with maturity and empathy to be able to deliver consistent customer service experience.
• Fast learner to be able to pick up new skills / knowledge through training or guidance from senior team members.
• Passionate & self‐motivated individual who's willing to go the extra mile and giving suggestions / feedback / insights for any improvement that supports delivering business objectives better / faster.

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Job Description:

• In charge of managing and developing relationships with an assigned portfolio of existing customers to enhance retention and business growth.
• In charge of sourcing and pursing new sales opportunities through prospecting, cold outreach, and networking activities.
• Responsible in keeping accurate and updated customer information while preparing regular sales performance reports
• Communicate regularly with clients to understand their needs and recommend suitable solutions.
• Work closely with internal departments to ensure smooth coordination and a positive customer experience.
• In charge of supporting the planning and implementation of sales strategies that contribute to the company’s business objectives.

Requirements:

• Min Nitec and above
• Minimum 3 years of working experience in inside sales / account management in the car rental industry
• Familiarity with CRM platforms and analytical tools for monitoring and reporting sales activities.

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Executive to support their service centre by customers service.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Would this be the next career for you?

• Providing introductory information, such as a product manual explanation, to prospective and new customers

• Handling customer complaints and troubleshooting issues with products or services

• Letting customers know about additional products or services that might benefit them

• Staying up to date on the latest products and services an organization provides

• Following up with customers to check that they’re still satisfied with their purchases or services received

If you are someone with the following, let’s chat!

• Interpersonal communication skills to ensure positive interactions with customers

• Able to adapt to a fast-changing environment, and open to shift work

• Prior customer service experience in the tech industry will be an added advantage.

• Teamwork skills to collaborate with representatives and coworkers in other departments

• Time management skills to respond to customer inquiries

Additional information:

• Retail hours
• Monthly incentive
• Central region

Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

The Opportunity:

Adecco is partnering with an established multinational organisation within the industrial solutions sector, and we are looking for a Service Admin Executive to support their service team on a 1-year contract basis.

This role will be suitable for candidates who are detail-oriented, system-savvy, and comfortable handling invoicing, billing coordination, AR follow-ups, and internal administrative processes within a fast-paced service environment.

• Employment Type:1-Year contract
• Location: West Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm
• Salary Package: Up to $4,300 + 1-month Completion Bonus

The Job:

• Prepare and issue invoices for service contracts, projects, and ad-hoc service jobs
• Ensure completed Work Orders are reviewed and invoiced promptly
• Manage monthly and milestone billing cycles
• Review supporting documents such as PO, DO, and service-related documents
• Monitor outstanding invoices and follow up on overdue payments
• Assist in resolving invoice discrepancies, rejections, and billing-related issues
• Coordinate with Sales, Service Engineers, Finance, and customers on billing matters
• Maintain accurate documentation and support audit/internal reporting requirements
• Support internal reporting, audit requirements, and process compliance

The Talent:

• Prior experience in administration, invoicing, billing, AR support, service coordination, or operations support
• Familiarity with SAP, ServiceMax, or other ERP/service systems will be highly advantageous
• IT-savvy and comfortable learning new systems
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to follow through on pending matters independently
• Able to start immediately or on short notice is highly advantageous

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290

We are hiring a Customer Service & Admin Officer for a structured education centre environment in Singapore.

This is a front-facing support role covering customer service, administration, coordination and day-to-day operational follow-through.

You will handle parent enquiries across phone, email, walk-ins and WhatsApp. You will also support enrolment matters, billing-related coordination, schedule-related requests, make-up class arrangements and general admin follow-through.

This is not a luxury-style customer service role. It is best suited for someone who is organised, steady, polite, comfortable with systems, and able to work in a structured environment.

Key Responsibilities

• Handle parent and customer enquiries across phone, email, walk-ins and WhatsApp
• Support enrolment and registration administration
• Assist with cashiering, billing support and payment follow-up
• Coordinate parent requests and admin follow-through
• Support make-up class arrangements and schedule coordination
• Maintain accurate records and update internal systems promptly
• Work with teachers and internal team members on daily coordination
• Escalate teaching-related or academic questions to teachers where needed
• Support general front desk, customer-facing and administrative operations

Requirements

• Prior experience in customer service, admin, front desk, coordination, operations support or related work
• Comfortable handling parents and customers politely and professionally
• Able to communicate clearly in English, both spoken and written
• Able to manage multiple tasks and follow processes closely
• Fast and confident with systems, admin tools and structured workflows
• Able to take instruction well and work within an organised team environment
• Emotionally steady, dependable and professional in working style
• Comfortable working in a structured centre environment
• Private education experience is not required

Working Days and Hours

• Monday: 9:30am to 6:30pm with 1 hour lunch break
• Tuesday: 9:30am to 6:30pm with 1 hour lunch break
• Friday: 9:45am to 7:15pm with 1 hour lunch break
• Saturday: 8:00am to 7:00pm with 1 hour lunch break
• Sunday: 8:00am to 7:00pm with 1 hour lunch break
• Rest days: Wednesday and Thursday

Important Schedule Note

• Weekend commitment is mandatory
• Candidates must be able to work both Saturday and Sunday
• Friday, Saturday and Sunday are core working days for this role

Salary
• Please apply only if you are comfortable with the stated salary, work location and working schedule

Additional Notes

• This is an on-site role based in Bugis, Singapore
• Applicants must be able to meet the applicable work requirements for working in Singapore
• This role is better suited for candidates who are comfortable with fixed processes, multiple systems and weekend work

How To Apply

Interested applicants may apply with an updated resume.

Only shortlisted candidates will be contacted.

This recruitment is handled by First Konnection Pte. Ltd., the appointed recruitment agency for this role.

The successful candidate will be employed directly by our client and will be under the client’s payroll.

First Konnection Pte. Ltd. is not the employer for this position.

EA Licence No.: 22C1307
EA Personnel: Ben Chang
EA Personnel Registration No.: R23111820

Position: Customer Service Executive (Contract)
Salary: Up to $3,500
Location: Promenade area
Duration: June 2026 - End September 2026 (3 months contract)

Job Summary

You will manage end-to-end order-to-cash processes using SAP, coordinate logistics, resolve order issues, and maintain strong customer relationships to ensure timely invoicing and delivery, supporting sales targets in a fast-paced environment.

Responsibilities

• Execute daily order-to-cash (OTC) activities in SAP, including order entry, order confirmation, invoicing, and shipment processing to ensure accurate and timely order fulfillment
• Monitor and resolve order blocks related to credit, pricing, and master data, escalating issues when necessary to maintain workflow
• Coordinate with third-party logistics (3PL), warehouse teams, and local distributors to ensure timely and accurate deliveries
• Track open orders and shipments, proactively following up on delays, short shipments, and delivery issues to minimize disruptions
• Manage customer queries, complaints, and order changes promptly and professionally to maintain customer satisfaction
• Support month-end activities by ensuring order closure and invoicing accuracy for financial reporting
• Maintain accurate transaction records for reporting and audit compliance
• Communicate regularly with internal stakeholders including sales, supply planning, and finance to align on orders and deliveries
• Provide basic service level visibility on open orders, delays, and issues to stakeholders for informed decision-making
• Collaborate closely with and take guidance from the Senior Customer Service Specialist to improve processes and outcomes

Requirements

• Previous experience in a similar customer service or order management role
• Proficient in SAP S4 and Microsoft Office applications, including Word and Excel
• Strong organizational skills with keen attention to detail to handle high transaction volumes accurately
• Excellent communication skills to maintain positive relationships with internal and external customers
• Ability to learn quickly, follow established processes, and adapt to changing situations in a fast-paced environment
• Demonstrated strong execution discipline and smart decision-making skills to resolve problems effectively
• Team player who thrives in a self-directed, collaborative environment
• Experience in the FMCG sector, particularly Wines & Spirits, is considered a plus

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Responsibilities:

• Attend to patient’s queries and help patient to navigate through our healthcare system.
• Provide special assistance such as wheelchair to patient as and when required.
• Observe and tag fall risk patients, issue facemask and measure temperature for patients with flu and fever.
• Promote and educate patient on the use of Self-Service Kiosk and mobile applications.
• Assist or perform height, weight and blood pressure measurement on patients when required.
• Assist patient with way-finding and general enquiries.
• Assist eligible-patient in completing medical questionnaire.

Requirements:

• Minimum N / O / A / in any courses
• No exp needed, training provided

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Job Description:

· Answer and direct phone calls.

· Welcome visitors in friendly manner.

· Attend to walk-in visitor.

· Maintain reception area and all common areas in a clean and tidy manner at all times.

· Keep detailed and accurate records of visitor.

· Receive deliveries; sort and distribute incoming mail.

· Keep track and update of phone list on monthly basis.

· Assist HR Operations team in administrative tasks.

· Other ad hoc duties as assigned by supervisor.

Requirements:

· 2-3 years of relevant experience in an office environment

· Proficient in Microsoft Office

· Handling of basic incoming/outgoing calls

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)

Are you a people-oriented professional with excellent organizational skills? Join us as the first point of contact for visitors and daily office support.

Key Responsibilities:

• Welcome and assist visitors, clients, and guests professionally
• Handle incoming calls, emails, and general inquiries
• Provide administrative and office support, including coverage during staff absence
• Manage incoming/outgoing mail, courier services, and deliveries
• Maintain visitor records and ensure compliance with office security procedures
• Coordinate meeting room bookings and maintain common office areas
• Ensure pantry cleanliness and replenish office and pantry supplies
• Support daily office operations, including stationery and supply management
• Perform other ad hoc administrative duties as assigned

Requirements:

• GCE ‘O’ Level or above
• Minimum 1 year of experience in reception, concierge or related roles
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication, interpersonal, and organizational skills
• Friendly, detail-oriented, and professional demeanor

If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R1103939 | EA Personnel Name: Ng Hui Jun

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!