As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service.
Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably.
What you will do:
- Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile
- Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations
- Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls
- Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR
- Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management
- Follow all established frameworks, policies, and procedures for safe and compliant facility operations
- Promote and support training to ensure compliance with relevant OH&S legislation and operational standards
- Maintain strong working knowledge of critical systems to act as a technical point of reference
- Assist with customer equipment handling, deliveries, and assembly as required
- Produce operational reports with recommendations to improve performance and reliability
- Participate in team activities and ongoing professional development
- Engage in regular development discussions aligned with company competency frameworks
- Participate in a rotating on-call roster to support 24/7 operations
- Support additional tasks as directed by the Facility or Services Manager
What will you need:
- Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations
- Clear written and verbal communication, with the ability to explain technical concepts effectively
- Strong planning, organisational, and problem-solving skills
- Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems
- Good knowledge of structured cabling, cable management, and quality standards
- Willingness to build expertise in high-density power and advanced cooling technologies
- Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable
- Relevant electrical or telecommunications qualifications (desirable)
- Working knowledge of ITIL principles
