- Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans
- Work closely with National Key Account Managers and internal key stakeholders
- Project manage implementation activities
- Align internal and external stakeholders, setting expectations and confirming deliverables
- Manage the NCET National Customer Engagement Team
- Formally close out implementations once all criteria are met
- Support customer reporting requirements
- Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved
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