An exciting opportunity is available for a Director of IT Service Operations to lead and continuously enhance IT support services across Accor’s corporate offices in the Pacific. This role is responsible for balancing global standards with local business needs, with full accountability for day-to-day operations, people leadership, service providers, assets, and service quality. The position also plays a key role in driving the global service roadmap and fostering a strong, customer-focused service culture.
Getting to know the role and your responsibilities
- Lead, develop and support a high-performing IT support team, fostering a strong service culture that balances technical excellence with a positive employee experience.
- Oversee end to end IT service operations across the region, ensuring strong performance against service levels and employee experience targets.
- Drive continuous improvement through KPI monitoring, automation, and process optimisation.
- Manage assets, vendors, and service providers to ensure cost effective and reliable delivery.
- Act as a key point of contact for stakeholders, balancing regional needs with global standards and contributing to broader technology initiatives.
