Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Responsibilities:

1. Develop, test, deploy, and maintain enterprise-grade web based solutions.
2. Collaborate with a group of software engineers, business analysts, and software architects throughout the full SDLC.
3. Deploy software application to production and provide post-implementation support.
4. Ensure development best practices and standards are met.

Requirements:

• min. Degree in Computer Science, IT, or any relevant discipline.
• Min. 2 years of working experience in Java Support
• Strong in Java, Spring Framework, RESTful/SOAP APIs, Web Services
• Knowledge of secure and scalable application design
• Collaborative mindset and eagerness to grow in a fast-paced team

ALG is hiring Ground Support Equipment Technicians for a leading Aviation MNC.

This is a 2-year contract role with AWS and strong potential for extension or conversion to a permanent position.

Job Responsibilities:

• Expertise in MRO Maintenance, repairs & services, in particular for GSE & airport vehicles & similar equipment.
• Expertise on different systems (diesel/electronics/hydraulics/mechanical etc)
• Maintenance expertise in component back shops as well as in operating modern maintenance workbay with use of test equipment and maintenance manual & computerized maintenance management systems
• Ensure technical crew to assess the reports correctly.
• Identify required spares, carryout inspections, servicing, tests, operating procedures, or part replacements identified, in a correct manner for quality, safe & productive job completion
• Maintain accurate documentation

Job Requirement:

• NITEC/Diploma in Electrical or Mechanical Engineering with minimum of 1-2 years of related experience.
• Technicians qualified with automotive or GSE suitable industrial equipment maintenance tradesman
• Proficient in Microsoft Office, AutoCAD, and Adobe Acrobat.
• Open to travelling to multiple locations when required

*Singapore Citizens and Permanent Residents are encouraged to apply

If you are interested in this role, please APPLY NOW!

Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R22105273

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

About Company:

Our client deals with IT consultancy services, system integration and solutions.

Job Description:

- Responsible to system support and maintenance to ensure daily operations is smooth

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum NITEC/Diploma in Electronics Engineering, IT, System Engineering or related qualification

- No experience candidates are welcomed to apply

- Good stamina to work from server room to room and from terminal to terminal

- Ability to work under cold environment in server room

- Good personality and teamwork spirit

Compensation:

- Work location: Changi Airport

- Working hour: 12 hours shift (9am to 9pm and 9pm to 9am, follow roster)

- Shift allowance

- Training provided

Sales Support Executive (Contract)

Location: Singapore

Employment Type: Contract

Industry: Electrical Engineering / Automation / Power & Grid Solutions

About the Role

We are seeking a proactive and detail-oriented Sales Support Executive to support our commercial and sales operations team. This role will play a key part in managing quotations, customer enquiries, order processing, documentation control, and coordination with internal stakeholders to ensure a smooth customer experience.

The successful candidate will have the opportunity to work closely with sales, supply chain, logistics, factories, and customers while gaining exposure to commercial operations within the electrical engineering and industrial technology sector.

Fresh graduates with relevant educational backgrounds are encouraged to apply.

Key Responsibilities

Commercial Support & Quotation Management

• Review customer enquiries and Requests for Quotation (RFQs)

• Prepare commercial quotations and proposals in accordance with company guidelines

• Coordinate with internal stakeholders to obtain pricing, lead times, and technical information

• Maintain quotation records and monitor outstanding quotations

• Follow up with customers regarding quotation status and commercial enquiries

• Support the sales team in converting quotations into customer orders

Customer Service & Relationship Management

• Serve as a key point of contact for customer enquiries related to quotations, orders, deliveries, and documentation

• Build and maintain positive relationships with customers through professional communication

• Coordinate with customers to clarify commercial and documentation requirements

• Support issue resolution by working closely with internal departments

Order Processing & Coordination

• Process customer purchase orders accurately and in a timely manner

• Verify order documentation and ensure compliance with company procedures

• Coordinate with factories, suppliers, logistics providers, and internal teams regarding order fulfilment

• Monitor order progress and provide customers with status updates

• Assist in managing urgent deliveries and customer requests

• Support shipping and delivery documentation preparation

Documentation & Administrative Support

• Maintain accurate records of quotations, orders, contracts, and supporting documentation

• Prepare reports and sales administration documents as required

• Support project handover documentation and internal coordination activities

• Assist with data entry, filing, and document management activities

Reporting & Process Improvement

• Assist in preparing weekly and monthly sales reports

• Support tracking of quotation activity, order status, and customer requests

• Maintain data accuracy within company systems

• Contribute ideas to improve operational efficiency and customer experience

Requirements

Education

• Diploma or Degree in Engineering, Business, Supply Chain, Logistics, Operations Management, Marketing, or related disciplines

• Fresh graduates are welcome to apply

Experience

• Prior experience in sales support, customer service, order management, commercial administration, logistics, supply chain, or related functions is advantageous

• Experience working in engineering, industrial, manufacturing, automation, or electrical industries is beneficial but not required

Skills & Competencies

• Strong attention to detail and organizational skills

• Good communication and interpersonal skills

• Ability to manage multiple tasks and deadlines

• Customer-focused mindset

• Proficiency in Microsoft Office applications, particularly Excel and Outlook

• Ability to work independently as well as collaboratively within a team

• Willingness to learn commercial processes and customer support functions

What We Offer

• Opportunity to gain exposure within a leading engineering and technology environment

• Structured learning and development opportunities

• Collaborative and supportive working environment

• Exposure to commercial operations, customer management, logistics, and sales processes

• Potential opportunity to work on regional customer accounts and projects

We welcome applications from candidates with diverse backgrounds and experiences who are eager to build a career in commercial operations and customer support.

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.

Job Summary

The successful candidate will be part of a small team responsible in managing the end-to-end billing and invoicing process for our operations. You will bridge the gap between logistics, sales and the finance department by auditing shipping logs, matching purchase orders, conducting pricing verification and generating accurate invoices for our clients and suppliers.

Key Responsibilities

Invoice Generation & Processing:

Prepare and issue accurate invoices, debit notes, and credit memos for goods manufactured and shipped, in a timely and accurate fashion, prompt filing of these as necessary.

Three-Way Matching:

Verify invoices against shipping logs, delivery orders, and original purchase orders (POs) to prevent billing anomalies and to ensure billing accuracy.

Cross-Departmental Coordination:

Collaborate with the sales, procurement, and warehouse teams to track shipments and resolve manufacturing-related or invoicing discrepancies, including but not restricted to e.g. goods return.

Vendor & Client Support:

Address billing inquiries, handle incoming phone calls from new and existing clients, routing calls and enquiries to appropriate personnel, route invoices for management approval, and follow up on outstanding accounts receivable.

Data Entry & Record Keeping:

Update master customer/vendor files and log all financial transactions into company ERP or accounting systems.

Some ad-hoc duties related to sales-support such as to assist in preparation of product samples for clients, to complement sales team to furnish price quotation, contacting clients and warehouse on matters related to product delivery.

Good-to-have + Must-haves:

• Experience in related industry
• People skills, team player
• Willingness to learn and good working attitude
• Export documentation knowledge

Note:

This is a fully on-site role.

We provide 13th month annual wage supplement, dental allowances, year-end and performance bonus for the right candidate upon confirmation. Send us your CV today.

Responsibilities:

• Handle and respond daily sales inquiries through phone, email, and other communication platforms, to address the client needs effectively.

• Prepared electronic quotations and proactively managed follow-ups on sales related matters.

• Cultivated strong customer relationships to drive long-term business retention. Preparing and submitting weekly or monthly reports promptly, ensuring they meet designated deadlines, and handled administrative paperwork.

• Assisted the Outdoor Sales in recognizing and pursuing new business opportunities.

• Work closely with internal teams, including operations, finance, and customer service.

• Collaborated with international teams abroad and clients to ensure smooth and efficient shipment processes.

• Carry out any job-related tasks assigned by the Manager, including providing support to Inside Sales team members or addressing urgent needs as they arise.

Job Requirements:

• A minimum of 2-3 years of experience in the sales support sector in Freight Forwarding, Logistics & Supply Chain Management or a related field.

• Proficiency in English (both written and verbal) for effective client communication and collaboration with internal teams.

• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.

• Familiarity with shipping Incoterms or a related field is an advantage

Working hours:

Mon to Fri 8.30am - 6pm

• Analyse sales data and market trends to support business decisions

• Maintain databases and ensure data accuracy (Excel, SAP, internal systems)

• Prepare reports, dashboards, and track key performance metrics

• Provide data-driven insights to support sales strategies

• Assist in B2B marketing campaigns and lead generation activities

• Monitor and evaluate campaign performance for optimisation

• Collaborate with sales & marketing teams on business initiatives

• Support marketing materials, promotions, and ad hoc duties

Requirements:

• Bachelor Degree in Business/Marketing/Engineering

• Min 3 years experience in B2B Marketing

• Proficient in Excel, Power BI/Tableau

• Knowledge in Power Automation is an advantage

• Working Hours: Mon to Fri (8.15am - 5.30pm)

• Location: Lavender

• Salary: Up to $4400

• Able to start work within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

Company Overview

ACG Management Pte. Ltd., founded in Singapore in 2009, employs around 70 professionals in a group using a multi-manager strategy primarily in equity market. ACG is aggresively expanding its team and strategies.

Job Summary

We seek global macro traders to generate stable and uncorrelated absolute returns with minimize down side.

Responsibilities

• global macro research and portoflio management
• target high sharpe ratio by tight risk management
• well experienced in rates, currencies, and/or commodities market.
• Conduct detailed bottom-up or top down research on global markets.
• Co-working with risk team to build rubost risk system for global macro.
• Engage professionally with company management, investor relations teams, and sell-side analysts to enhance research quality
• Apply market-specific knowledge and cultural awareness to deepen research insights and investment theses
• Collaborate closely with Portfolio Managers to develop, refine, and communicate investment theses aligned with firm strategy

Required competencies and certifications

• Minimum 3–5 years of experience in global macro investment at buy side or sell side.
• Fixed Income
• FX
• Commodities
• Equities

Other Information

• Location: Singapore Office
• Language Requirement: Market-specific language proficiency relevant to the coverage universe

Benefits and Highlights

• Join a fast growing multi manager hedge funds.
• Work in a collaborative and intellectually rigorous environment
• Play a key role in generating alpha and take a lead for global macro strategy expansion.

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

The role focused on drafting and managing legal confirmations for the FX and IR derivatives.

Core Responsibilities

- Legal Confirmation Drafting: Prepare and manage confirmations for Foreign Exchange (FX) and Interest Rate Derivatives transactions, ensuring accuracy and compliance with regulatory standards.

- Cross-Team Collaboration: Partner with Sales, Trading, Legal, Compliance, Technology, and Operations teams to resolve issues and deliver timely documentation.

-Risk Mitigation: Act as a subject matter expert to identify risks, strengthen controls, and ensure operational efficiency in documentation processes.

- Strategic Support: Assist the Asia FXIRP Drafting team in executing global initiatives while aligning with regional business needs.

- Process Improvement: Design and implement workflow enhancements leveraging Business Intelligence tools and automation.

- Global Consistency: Build relationships with peers across regions to ensure standardized documentation practices and knowledge sharing.

- Continuous Review: Regularly assess processes to meet expectations for timeliness, quality, and cost-effectiveness.

Qualification

- Bachelor’s degree in the relevant discipline.

- Prior operations experience or internship experience.

- Strong attention to detail, proactive mindset, and ability to multitask in fast-paced environments.

- Collaborative and team-oriented, with effective problem-solving and judgment skills.

Preferred:

- Understanding of FX and Interest Rate markets, derivatives, and regulatory environment would be an added advantage.

- Experience with ISDA documentation.

- Proficiency in Microsoft Office Suite (especially Excel) and ability to learn multiple systems quickly.

This is a 6 month contract role.

Licence No 99C3289
R1100672

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)