Core Responsibilities

• Requirements: Elicit, analyze, and document functional/technical requirements (User Stories, FRS).

• Process Mapping: Design "As-Is" and "To-Be" workflows to optimize business operations.

• Liaison: Act as the primary translator between non-technical users and software developers.

• Testing & Quality: Define UAT (User Acceptance Testing) criteria and ensure the final solution solves the business problem.

• Data Insight: Use SQL and BI tools to provide data-driven recommendations for system improvements.

Key Qualifications

• Experience: 3+ years in IT BA, Systems Analysis, or Product Management.

• Technical Stack: Jira/Confluence, SQL, BPMN/UML tools (Visio/Lucid), and Agile/Scrum methodologies.

• Soft Skills: Expert communication, conflict resolution, and analytical problem-solving.

• Education: Degree in CS, IT, or Business. CBAP or CSPO certifications are a plus.

Duties:

• Conduct KYC reviews and due diligence checks for new and existing customers in line with regulatory and internal requirements.
• Verify and maintain customer information and supporting documentation to ensure completeness and accuracy.
• Perform sanctions, PEP, and adverse media screening, escalating potential risk concerns where necessary.
• Support periodic reviews and trigger event assessments by updating customer profiles and risk ratings.
• Review Source of Wealth (SOW) and Source of Funds (SOF) information for higher-risk clients.
• Identify and escalate unusual customer activities or potential AML/CFT risks for further review.
• Liaise with internal stakeholders to obtain outstanding documents and resolve KYC-related matters.
• Ensure timely and accurate maintenance of KYC records and compliance documentation.
• Support regulatory reviews, audit requests, remediation exercises, and AML-related projects.
• Assist with process improvement initiatives and other ad-hoc compliance duties as assigned.

Requirements:

• Diploma or Degree in Banking, Finance, Business, Accountancy, Law, or related disciplines.
• 1–3 years of experience in KYC, AML, Client Onboarding, Compliance, or Banking Operations.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

Years of Experience

At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities

The Assoc Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams. 

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

'Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis

Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis

Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

Liaise with internal and/or external stakeholders to identify system/data products requirements

Provide analysis to support the development of business cases

Support user requirement analysis through information collection

Support the analysis of business requirements and feasibility studies of possible solutions

Prepare requirements specifications and solution proposals

Contribute to the identification of a range of solution options

Requirements Lifecycle Management

Prepare Requirements Traceability Matrix

Collaborate with developers to ensure requirements are incorporated into system design and implementation

Function as the liaison between users and technical staff throughout the solution implementation cycle

Contribute to identification of solution change risks

Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary

Facilitate System Integration Testing by coordinating the development teams of various integrations

Work with relevant stakeholders on user acceptance testing 

Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes

Support the development of test cases and test data, where necessary

Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

'Assist in the assessment of solution options for suitability

Contribute in the formulation of solution recommendation

Evaluate the ability of an existing system/data products to support proposed changes

Requirements / Qualifications

Key Competency

• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognise assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies.
• Experience in healthcare industry is an added advantage.
• Degree in Computer Science, Computer Engineering or IT equivalent

BH ID 10403

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Job Summary:

We are seeking a Technical Business Analyst to bridge the gap between our restaurant operations and technology solutions. You will lead the design and implementation of two critical systems: (1) a billing and sales expenditure tracking system, and (2) a QR-code-based website for customer self-ordering and payment at each table. Your goal is to increase operational efficiency, reduce errors, and enhance the guest experience.

· Analyze current manual or semi-digital billing processes and expenditure tracking (food cost, labor, overheads).

· Design and document requirements for a unified system that captures.Designed front‑end product pages with image uploads, title,and other requirements

· Daily sales (per table, per server, per menu item)

· Real-time expenditure (ingredients, supplies, wastage)

· Profitability per dish and per shift

· Work with developers or POS vendors to build or configure the system.

· Ensure integration with accounting software (e.g., QuickBooks, Zoho Books).

· Create automated reports on cost of goods sold (COGS), margins, and expense anomalies.

· Lead the end-to-end requirements for a mobile-friendly website accessible via QR codes placed on each table.

· Scan QR code → View digital menu (with images, allergens, modifiers) → Add to cart → Enter table number → Pay online.

· Integrate payment gateways (Stripe, Razorpay, PayPal, or local UPI/cards).pricing & Monitoring: Scraping (BeautifulSoup, Scrapy), Price tracking (Keepa, CamelCamelCamel), Alerts (Prometheus, Grafana)

· Ensure the website syncs orders directly to the kitchen display system (KDS) or POS printer.

· Define requirements for table management (e.g., prevent order mixing, support splitting bills).

· Collaborate with UI/UX designers and developers for a frictionless experience.

· Ensure the QR ordering website pushes data (sales, items, payment status) back to the billing/expenditure system automatically.

· Define API requirements between systems.

· Handle offline scenarios (e.g., website down – fallback to manual billing).

· Write test cases for billing accuracy, payment security, and order routing.

· Conduct UAT (user acceptance testing) with restaurant staff.

· Train managers and servers on using the new systems.

· Monitor system performance, order conversion rates, and payment failures.

· Suggest improvements based on sales/expenditure data (e.g., remove low-margin items, adjust pricing).

Required Skills & Experience

· 6+ years as a Business Analyst, Technical BA, or Product Owner in restaurant, retail, or E-commerce field

· Proven experience designing POS systems and tracking or similar to front page design

· Solid understanding of language platforms, e-commerce checkout flows, and payment gateway integration.

· Ability to write functional requirements, user stories, and process flow diagrams (UML, BPMN).

· Basic technical knowledge: APIs (REST), databases (SQL), and web technologies (HTML/CSS/JS fundamentals) to communicate with developers.

· Excellent stakeholder management – you will work with chefs, servers, owners, and developers.

· Experience with Jira, Confluence, or Notion for documentation.

• Work closely with stakeholders to analyze business processes, gather and document requirements, and identify opportunities for process improvements.
• Conduct data analysis, preparing reports, and collaborating with cross-functional teams to drive strategic decision-making.
• Support the implementation of business solutions, ensuring alignment with organizational objectives.
  Develop and maintain dashboards, KPIs, and performance metrics to monitor business trends and operational effectiveness.
• Extract, clean, and validate data from multiple sources to ensure accuracy, consistency, and reliability for reporting and analysis.
• Perform ad hoc analysis to support business initiatives, identify insights, and recommend data-driven solutions.
• Translate complex data findings into clear presentations and actionable recommendations for both technical and non-technical stakeholders.
• Collaborate with cross-functional teams to improve reporting processes, automate workflows, and enhance data accessibility.
• Assist in the design, testing, and deployment of data and reporting solutions to support business operations and strategic goals.
• Monitor data quality and support governance initiatives to maintain compliance with organizational standards and best practices.
• Identify patterns, trends, and opportunities through statistical analysis and business intelligence tools.
• Support project planning, tracking, and documentation to ensure timely delivery of business and analytical initiatives.
• Stay updated on industry trends, analytical methodologies, and emerging technologies to continuously improve business analysis capabilities.

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.
  
  

Responsibilities:

Domain & Functional SME

• Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.
• Translate business requirements into functional and technical specifications aligned with the target collections platform.
• Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.

Conversion & Data Migration Delivery

• Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.
• Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.
• Define and manage mock conversions, dress rehearsals, and cutover planning.
• Drive resolution of data issues, gaps, and defects in collaboration with technical teams.
• Coordinate with architecture, development, testing, and infrastructure teams to ensure aligned delivery.
• Manage dependencies across workstreams, vendors, and system integrators.
• Ensure adherence to the bank’s delivery standards, SDLC, and governance frameworks.

Testing & Readiness

• Oversee functional, system, integration, and testing from a business and SME perspective.
• Ensure test scenarios fully cover collections processes, conversion outcomes, and edge cases.
• Support business readiness activities including operational handover, and hypercare.

Stakeholder & Vendor Management

• Serve as a primary liaison between business, IT, vendors, and system integrators.
• Provide clear status reporting, risk management, and issue escalation to senior stakeholders.
• Guide vendors on functional expectations and validate delivered outcomes.

Requirements:

·       10+ years of experience in Collections systems, platforms, or operations within banking or financial services.

·       Proven experience in collections re-platforming, system replacement, or major transformation programs.

·       Strong hands-on experience with data conversion / migration in large-scale enterprise implementations.

·       Demonstrated success in functional delivery leadership, managing complex dependencies and timelines.

Experience working with third-party vendors or system integrators in regulated environments

Key Domain/ Technical Skills
Deep understanding of Collections lifecycle and business rules.

Strong knowledge of conversion methodologies, data mapping, reconciliation, and cutover execution.

Ability to read and validate functional designs, data models, and interface specifications.

Familiarity with Agile, Waterfall, or hybrid delivery models.

Strong analytical and problem-solving skills, particularly in complex migration scenarios.

Excellent stakeholder management and communication skills.

Ability to bridge business and technology teams effectively.

Strong decision-making skills with a delivery and outcomes mindset.

Comfortable operating in high-pressure, time-bound transformation programs.

Experience with commercial or consumer collections platforms (e.g., vendor-based collections systems).

Exposure to regulatory or compliance-driven collections environments.

Prior experience in dual-role positions (SME + Delivery / Functional Lead).

TitleRole  Business AnalystSr BA with Data Background for ESG Domain

Key Responsibilities

 Collaborate with business stakeholders to gather analyze and document ESGrelated requirements
 Translate business needs into functional and technical specifications for data and analytics solutions
 Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions
 Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights
 Support the development of ESG dashboards KPIs and performance tracking frameworks
 Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB
 Assist in defining data models data governance and data quality standards for ESG reporting
 Participate in UAT User Acceptance Testing and validate system outputs against requirements
 Provide domain expertise on ESG products services and regulatory expectations
 Create comprehensive documentation including BRDs FRDs use cases and process maps
 Facilitate communication between business product and technical teams

Required Skills  Qualifications

 Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
 Strong understanding of ESG concepts reporting frameworks and sustainability metrics
 Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau
 Familiarity with data science concepts statistical analysis and predictive modeling
 Minimal Handson experience with SQL andor PythonR for data analysis will be good to have
 Experience working in Agile environments and handling crossfunctional teams
 Strong analytical thinking and problemsolving skills
 Excellent stakeholder management and communication skills

Job Requirement:

• Minimum of a Bachelor’s degree.
• 2 years of relevant experience in AML/KYC specifically with Corporate Customer Onboarding & Account Opening within the banking industry.
• AML, CFT & Sanctions-related knowledge is a pre-requisite with understanding of KYC requirements (such as MAS Notice 626).
• Proficient in Name Screening & Materiality Assessment (Adverse News Media, Politically Exposed Persons, Sanctions etc).
• Possess knowledge in conducting / assessing Source of Wealth (SOW) Establishment & Corroboration for Individuals & non-Individuals.
• ACAMS professional certification is a plus.
• Intermediate to Advanced proficiency in Microsoft tools (eg. Word & Excel) is a plus.

Key Responsibilities:

• Perform CDD for New-to-Bank SME prospects during the Onboarding & Account Opening process.
• Work directly (or through the Relationship Managers) with prospects for timely onboarding.
• Perform KYC Screening, conduct Enhanced Due Diligence & assess the AML / CFT / Sanctions risk of prospects.
• Perform Risk Assessment, escalate potential risk concerns in a timely manner.
• Conduct and corroborate Source of Wealth (SOW) establishment for individuals and non-individuals as part of the due diligence process.
• Identify opportunities for operational efficiency & AML effectiveness.

Thanks, andBest Regards

KaranamVijaya Kiran

(EARegistration no: R1443178)

HP: +6592333815

RecruitmentManager

HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Company Overview

Analytical Technologies, established in 1992, serves R&D, QC/QA labs, and production in chemicals, pharmaceuticals, life sciences, electronics, and semiconductors. It partners with top manufacturers and supports clients across SE Asia with offices in Thailand, Malaysia, Indonesia, and the Philippines.

Job Summary

Support sales and product management teams by managing quotations, maintaining CRM account and pricing records, and preparing purchase requisitions to ensure smooth procurement and sales operations.

Responsibilities

• Assist Sales Manager and Product Manager in managing and processing quotations to support sales activities
• Maintain accurate and up-to-date account records and pricing databases within the company’s CRM system to ensure data integrity
• Prepare and submit purchase requisitions to vendors and suppliers to facilitate timely procurement

Preferred competencies and qualifications

• Nitec or Higher Nitec in Business Services, Logistics, Supply Chain, or Engineering
• Demonstrated experience of one year or more in sales support, purchasing, or administrative roles
• Ability to learn new ERP software to support operational efficiency
• Strong organizational skills to manage multiple tasks effectively in a fast-paced environment
• Exceptional attention to detail to ensure accuracy in records and documentation
• Ability to multitask and prioritize work to meet deadlines

• Well Established Company
• Basic up to $2600 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle (company transport provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Administrative support to sales department.
• Handling urgent calls, emails, and messages from existing customers when Sales Representatives are unavailable.
• Handling incoming orders with sales representatives by checking for correct prices, discounts, product numbers and inventory before generating of sales order.
• Attend to walk in customer when marketing department is preoccupied.
• To update on commercial team sales revenue based on data provided by the accounts department.
• To follow up with key customer on after sales matter such as dispute on service quote, service matter or loan unit with sales department head.
• Prepare quotations.
• Other ad hoc duties as assigned.

Job Requirements:

• Possess minimum GCE ‘O’ Level / Nitec / Diploma qualification or equivalent.
• Possess minimum 2 years’ experience as a Sales Coordinator or Customer Service role in similar capacity may be advantageous

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Key Responsibilities:

1. Investment Research & Analysis:

• Conduct detailed industry and market research to identify emerging investment opportunities.
• Analyze financial statements, build financial models, and assess the financial health of potential investment targets.
• Assist in due diligence efforts, including financial, operational, and strategic evaluations of prospective investments.
• Prepare investment presentations, and reports for internal and external stakeholders.
• Monitor portfolio investments, track key performance metrics, and assess risk management strategies.

2. Strategic Management:

• Coordinate cross-functional teams and support ongoing projects to support growth and operational objectives within portfolio companies.
• Build and maintain strong relationships with key stakeholders, including portfolio company management teams, and other third parties.
• Liaise with external partners, advisors, and service providers to support investment activities and portfolio management.

Who We’re Looking For:

• Passionate about investing in a concentrated manner via deep conviction.
• A Bachelor’s degree in Finance, Business Administration, Economics, or related field (Master’s/MBA is a plus).
• 1-2 prior experiences preferably in investment management or operational roles.
• Strong financial modeling skills and proficiency with Microsoft Excel and financial analysis software.
• Excellent written and verbal communication skills.
• Strong understanding of financial markets, investment principles, and best practices in business management.
• Independent, highly analytical, detail-oriented, and proactive problem solver.
• Demonstrated ability to work collaboratively within a team and independently.

Preferred Skills:

• Knowledge of private equity/venture capital, mergers and acquisitions (M&A), or asset management.

Duration:

• Full-time, on-site

How to apply:

• Please submit your resume, unofficial transcript and any relevant supporting documents to hr.ad@hobeemedia.com

Job Highlights

• Exposure to Corporate Actions
• Involved in system testing, process improvement
• Opportunity to contribute to operational excellence and governance initiatives

Job Description

We are looking for a detail-oriented professional to support Corporate Actions operations and business activities within a banking environment. This role involves working closely with business users, operations teams, and technology stakeholders to ensure smooth processing and delivery of Corporate Actions related activities.

Key Responsibilities

• Provide support for Corporate Actions systems, including workflows, system processes, and operational activities
• Support daily business operations and respond to business and user queries in a timely manner
• Ensure accurate and timely processing of Corporate Action events according to operational requirements
• Coordinate client notifications relating to voluntary Corporate Action events
• Ensure accurate processing and execution of client instructions throughout event lifecycles
• Handle enquiries from stakeholders and internal teams professionally and efficiently
• Support testing activities including planning, execution, issue tracking, and validation
• Coordinate User Acceptance Testing (UAT) activities and support implementation readiness
• Maintain documentation related to processes, testing activities, and operational workflows
• Support governance, risk controls, and process improvement initiatives

Requirements

• Diploma or Degree in Business, Information Technology, or related discipline
• Proven experience in IT application or infrastructure development or support.
• Good understanding of operational processes, system workflows, and data management concepts
• Strong analytical, problem-solving, and communication skills

About KGiSL:

KG Information Systems Private Limited (KGiSL) is a leading Information Technology (IT) solutions and services provider catering to the global investment banks, insurance, healthcare, education and supply chain domains with offices in India, Singapore, Malaysia, Thailand, Indonesia, Australia and the US. KGiSL is revolutionizing the process of Digital Transformation through world-class infrastructure and streamlined processes that creates innovative solutions and services. With the existing expertise in software consulting and staffing services, we are looking out for professionals who are interested to be part of this exciting journey and be involved in business development and sales.

We are pleased to share an exciting Business Analyst opportunity with our prestigious client in Singapore.

ROLE OVERVIEW

We are seeking a domain-expert RPA Business Analyst with deep, hands-on knowledge of Reinsurance operations and a proven track record of delivering intelligent automation programmes using UiPath. This is a specialist role within our Automation Centre of Excellence (CoE), focused exclusively on the reinsurance and insurance value chain — from treaty and facultative processing to bordereau reconciliation, claims management, and regulatory reporting.

The RPA BA will be the primary interface between reinsurance business stakeholders and the automation delivery team. You will own the end-to-end discovery, analysis, documentation, and governance of automation initiatives — producing artefacts to CoE standards while working closely with UiPath developers to ensure solutions are technically sound, compliant, and deliver measurable business value.

KEY RESPONSIBILITIES

Process Discovery & Analysis

• Lead structured process discovery workshops with underwriting, claims, finance, and reinsurance operations SMEs to capture end-to-end workflows

• Analyse and document As-Is reinsurance processes across treaty, facultative, bordereau, claims, and cession accounting workflows

• Assess automation feasibility, calculate complexity vs. benefit scores, and recommend processes for RPA, attended automation, or AI-assisted processing

• Produce As-Is and To-Be process maps using BPMN notation (Visio, Lucidchart, or equivalent) incorporating all exception paths and business rules

• Identify and document data sources, system integrations, and dependencies including reinsurance platforms (RI3K, Sequel, Remetrica, Xuber, or equivalent)

Documentation & Artefact Ownership

• Author high-quality Process Definition Documents (PDDs), Business Requirements Documents (BRDs), and Solution Design Documents (SDDs) to CoE standards

• Maintain a live automation register covering pipeline, in-flight, and production bots with version control, change logs, and ownership matrices

• Produce and maintain operational runbooks, exception-handling guides, and escalation procedures for each deployed automation

• Own UAT planning, test script authoring, execution coordination, defect tracking, and formal business sign-off documentation

• Prepare change management communications and end-user training packs for automation go-lives across reinsurance operations

• Deliver post-implementation benefits realisation reports tracking FTE savings, error rate reduction, SLA compliance, and ROI

Stakeholder Engagement & Governance

• Act as the primary point of contact for reinsurance business stakeholders throughout the automation lifecycle from discovery to hypercare

• Present automation proposals, solution designs, and delivery updates to senior stakeholders including COO, CFO, and CUO level

• Work closely with UiPath developers to validate technical designs against business requirements and ensure solution accuracy

• Collaborate with Compliance, Risk, and Internal Audit teams to ensure automations meet MAS regulatory requirements and internal control frameworks

• Support the development and continuous improvement of CoE documentation standards, templates, and governance frameworks

• Contribute to the quarterly automation pipeline review, prioritising opportunities based on strategic value and implementation complexity

UiPath Platform & RPA Knowledge

• Apply working knowledge of UiPath Studio, Orchestrator, and REFramework to validate technical designs and support developer decision-making

• Understand UiPath Document Understanding capabilities to scope intelligent data extraction from reinsurance documents (bordereaux, slips, endorsements)

• Define bot exception handling requirements, Orchestrator queue structures, and alerting thresholds in collaboration with the development team

• Participate in code reviews and UAT execution with an appreciation of RPA development best practices

• Support UiPath Process Mining or Task Mining exercises to objectively validate process discovery findings

REINSURANCE DOMAIN KNOWLEDGE

This role requires substantive reinsurance domain expertise. Candidates must demonstrate knowledge across the following areas:

Treaty Reinsurance

• Quota share, surplus, and excess of loss (XL) treaty structures, premium calculation methodologies, and profit commission arrangements

• Treaty bordereau processing: premium bordereau, claims bordereau, and cash call management across cedent portfolios

• Treaty accounting cycle: cession entry, reinsurance premium payable/receivable, and intercompany settlement

Facultative Reinsurance

• Facultative submission workflow: risk assessment, slip preparation, capacity placement, and certificate issuance

• Facultative premium and claims processing, including endorsement handling and cancellation workflows

Claims & Finance Operations

• Claims bordereau intake, IBNR reserve management, loss run generation, and reinsurance claims recoverable tracking

• Cash calls, loss portfolio transfers, and commutation processing

• Financial close processes: reinsurance entries, bordereau reconciliation, and management accounts preparation

Regulatory & Market Knowledge

• Familiarity with Singapore MAS regulatory framework for reinsurers and branches operating in Singapore

• Understanding of Lloyd’s of London market operations, ACORD messaging standards, and market reform initiatives (Blueprint Two)

• Working knowledge of IFRS 17 impact on reinsurance accounting and associated reporting automation opportunities

• Awareness of data governance, data lineage, and reconciliation control requirements in a regulated reinsurance environment

TECHNICAL & TOOLS EXPERIENCE

• 5–8 years of Business Analyst experience, with a minimum of 3 years in the reinsurance or specialty insurance sector

• Demonstrated experience delivering RPA automation programmes in a BA capacity, ideally using UiPath

• Proficiency in BPMN process mapping tools: Visio, Lucidchart, Bizagi, or equivalent

• Strong working knowledge of reinsurance platforms: RI3K, Sequel Eclipse, Remetrica, Xuber, or Majesco Treaty

• Familiarity with core insurance/reinsurance systems and their data structures (policy admin, claims, finance ledger)

• Proficiency with documentation and collaboration platforms: Confluence, SharePoint, Jira, or equivalent

• Ability to read and interpret SQL queries and API specifications to validate integration designs

• Experience with data analysis tools (Excel advanced, Power BI, or similar) for bordereau reconciliation and benefits tracking

• Basic understanding of UiPath Studio, Orchestrator, and REFramework is required; hands-on development experience is a strong advantage

DOCUMENTATION ARTEFACTS & OWNERSHIP

The RPA BA will own or co-own the following artefacts across the automation delivery lifecycle:

Artefact Description & Purpose

Process Definition Document

(PDD) Current-state workflow with inputs, outputs, business rules, exception paths, and automation feasibility score

Business Requirements

Document (BRD) Stakeholder needs, business objectives, constraints, assumptions, and acceptance criteria

Solution Design Document

(SDD) Bot architecture, component diagram, integration touchpoints, Orchestrator queue design, and error-handling strategy

As-Is / To-Be Process Maps BPMN swim-lane diagrams illustrating current vs. automated future-state workflows with time/cost benchmarks

Automation Pipeline &

Priority Matrix Scored backlog using complexity vs. benefit framework; used to drive CoE roadmap and sprint planning

UAT Test Scripts & Sign-off

Pack End-to-end test cases, expected vs. actual results, defect log, and formal business sign-off documentation

Operational Runbook Bot support procedures, exception-handling guide, alerting thresholds, escalation matrix, and restart instructions

Benefits Realisation Report Post-go-live metrics: FTE savings, processing time reduction, error rates, SLA compliance, and ROI calculation

Change Management & Training Pack End-user comms, training materials, process change summaries, and adoption tracking dashboard

Automation Register Live log of pipeline, in-flight, and production bots with version history, change log, and ownership

ELIGIBILITY & APPLICATION

Singapore Citizens and Permanent Residents are strongly encouraged to apply. Employment Pass (EP) sponsorship will be considered for candidates with highly specialised reinsurance domain expertise. All applicants must be eligible to work in Singapore at the time of application.

To apply, please submit your CV and a cover letter that clearly outlines: your reinsurance domain experience, specific RPA automation programmes you have contributed to as a BA, your documentation standards and artefacts produced, and your UiPath familiarity. Portfolio samples (PDDs, process maps, BRDs — anonymised) are welcome and encouraged.