Total 4,505 it technician job vacancies in Australia

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: QC Technician II
• Working Location: Tuas (Walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (8.30am – 5.30pm)
• Salary Package: Basic Salary + Allowances + AWS + VB
• Duration: Permanent

Key Responsibilities

• Conduct all laboratory testing and measurements precisely, following established procedures, and ensure that instruments and facilities are well-maintained and functioning properly.
• Prepare standards and reagents for analysis according to procedures and ensure that all associated documentation is well maintained.
• Perform basic upkeep and troubleshooting of instruments, and document maintenance activities after repairs or servicing.
• Manage ISO documentation and raw data for the QA Department.
• Accurately update and monitor internal Statistical Process Control (SPC) charts.
• Maintain and verify inventory of all stored samples and ensure all relevant records are kept.
• Manage the receipt of QA department purchases and verify the received items and related documents.
• Support the QA Section in its activities as and when required.
• Assist with audit preparation.
• Participate in identifying near-miss incidents and suggest improvements for quality, environmental, health, and safety (QEHS) practices.
• Ensure the cleanliness and upkeep of the laboratory and related areas through regular housekeeping.
• Adhere strictly to all EHS & QMS procedures, maintaining discipline and 5S practices.
• Perform any additional duties as necessary.

APPLY NOW!!!

• At least Diploma in Chemical or science discipline is preferred.
• Experience with analytical instruments like ICP-MS, AAS, etc.
• Basic understanding of ISO9001, ISO14001 and OHSAS18001 standards will be an advantage.
• Proficient in Microsoft Office Tools.
• Able to commit night shift when required (shift allowance provided).
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #74463 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Engineering/Manufacturing
• Position Title: Technician (PCB)
• Working Location: Kallang
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $2,800 + OT Pay + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair and soldering of PCB boards.
• Conduct inspections and measurements to maintain high-quality standards.
• Assist and support fellow team members as needed.
• Meet productivity and quality goals.
• Any other ad-hoc duties.

APPLY NOW!!!

• Minimum GCE O Level/NITEC
• Experienced with PCB boards is an additional advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #66282 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Responding to and resolving fault calls referred by other technicians.
• Performing basic checks and troubleshooting on PC systems and power generators.
• Liaising with relevant authorities (like NCS and LTA in Singapore) regarding application and network issues for the VEP system.
• Troubleshooting CEPAS readers and conducting monthly power generator checks.
• Arranging the deployment of other technicians and managing liaison with LTA representatives regarding project faults. .

Requirements

• Min Nitec and above
• Min 1 year of working experience

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description:

• In charge of leading and directing projects and ensure they are directed towards a common objective
• Responsible for engaging and communicating with stakeholders to deliver project milestones and comply with strict deadlines
• In charge of ensuring client satisfaction and manage escalations, acting as single point of contact to the client
• In charge of ensuring that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Take charge of proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Nitec in Electronics / Mechanical / Electrical/ Mechatronics Engineering or related field
• Minimum with 1 year working experience in assembly of equipment / machinery industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Manufacturing (Electrical Equipment)
• Position Title: Electrical Technician
• Working Location: MacPherson
• Working Hours: 5 days (Mon – Fri, 8.30am - 6.00pm)
• Salary Package: Basic salary up to $2,650 + OT + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Read and interpret basic electrical drawings and wiring diagrams
• Carry out panel wiring according to drawings and instructions
• Install, connect and label cables, terminals, breakers and other panel components
• Assemble and set up simple mechanical parts related to the system
• Check and test wiring to ensure correct connections and safe operation
• Assist in troubleshooting and rectifying basic wiring faults
• Help with panel installation on-site when required
• Keep records of work done and report issues to the supervisor
• Maintain tools, equipment and work area in clean and safe condition

APPLY NOW!!!

• NITEC / Higher NITEC in Electrical or related field, or equivalent
• Experience in panel wiring or basic electrical wiring is an advantage
• Able to work on OT when required

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80588 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Key Responsibilities

• Act as the primary liaison with external network and infrastructure vendors.
• Monitor network and system health, managing incident response and escalation where required.
• Maintain server environments, including hardware oversight and system configuration.
• Execute scheduled maintenance activities such as backups, patch management, and updates.
• Provide user support for the Flux trading system, including access setup and troubleshooting.
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
• Lead coordination of complex technical problem resolution across internal teams and third parties.
• Implement infrastructure improvements and optimisation initiatives.
• Produce and maintain IT documentation, operational procedures, and governance standards.
• Conduct security reviews and support implementation of protective controls.
• Participate in infrastructure-related projects including migrations, rollouts, and upgrades.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
• Comfortable working in a shift-based environment to support business and operational needs.

Working Arrangement

• Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.

Company Overview

We are an IT solutions provider specialising in infrastructure, cybersecurity, and managed services. We deliver end-to-end IT projects and help businesses build secure, reliable, and scalable IT environments.

Our engineers work on real client projects and play a key role in delivering high-quality outcomes and building long-term customer relationships.

Role Overview

We are looking for a hands-on IT Project Engineer to manage and deliver infrastructure and system integration projects. This is a client-facing role involving project planning, deployment, and implementation across various IT environments.

You will gain exposure to real-world IT projects, including servers, networking, cloud, and cybersecurity solutions.

Key Responsibilities

• Manage and deliver IT projects from planning to deployment and handover

• Coordinate with internal teams (Sales, Pre-Sales, Support) and external vendors

• Perform installation, configuration, and deployment of IT infrastructure (servers, networks, firewalls, cloud solutions)

• Conduct site readiness checks, testing, and system validation prior to implementation

• Ensure projects are delivered on time, within scope, and with high quality standards

• Prepare and maintain project documentation and handover reports

• Provide post-project support and knowledge transfer to support teams

• Liaise directly with customers, provide updates, and manage expectations

Technical Exposure

• Network infrastructure (LAN/WAN, Wi-Fi, VLAN)

• Servers & virtualization (Windows Server, Hyper-V / VMware)

• Microsoft 365 / cloud deployments

• Firewall and security solutions

• Backup and disaster recovery solutions

Why Join Us

• Exposure to end-to-end IT infrastructure and cybersecurity projects

• Opportunity to be client-facing with real project ownership

• Fast-paced environment with strong technical and career growth

• Structured performance bonus tied to delivery outcomes

Requirements

• Diploma/Degree in Information Technology, Computer Science or related field

• 1–4 years of experience in IT infrastructure, system integration, or deployment

• Hands-on experience in networking, servers, or end-user environments

• Good troubleshooting and problem-solving skills

• Strong communication skills and ability to work with customers

Preferred (Advantage)

• Experience in system migration, office setup, or cloud deployment projects

• Certifications (Microsoft, Cisco, Fortinet, VMware, etc.)

• Experience working in system integrator / MSP environment

Who Should Apply

• Hands-on engineers with real IT deployment or project experience

• Candidates comfortable with on-site work and client interaction

• Individuals who can manage multiple projects and timelines independently

• Candidates looking to build a long-term career in IT project delivery

Who This Role Is Not For

• Candidates seeking pure helpdesk / remote support roles only

• Those looking for non-technical project management roles

• Individuals who prefer minimal customer or on-site involvement

Job Description

• Industry/ Organization Type: IT/ Software & Digital Service
• Position Title: IT Executive
• Working Location: Tanjong Pagar (Walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (Office Hours)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Installation, configuration, and maintenance of IT hardware and software applications.
• Maintain accurate records of IT assets, including laptops, mobile devices, peripherals, and software licenses.
• Monitor and safeguard the security and integrity of all company IT assets.
• Diagnose and resolve technical issues involving hardware, software, and internal IT systems.
• Develop and refine IT procedures to enhance operational effectiveness and workflow efficiency.
• Provide recommendations for strengthening and optimizing the organization's IT infrastructure.
• Evaluate, source, and purchase new or replacement IT equipment as needed.
• Perform additional tasks and responsibilities assigned by management.

APPLY NOW!!!

• Diploma in Information Technology, Information Systems, or a related discipline.
• At least 1 year of hands-on experience in a similar IT support role.
• Familiarity with macOS environments and networking is an added advantage.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent organizational skills with the ability to manage priorities effectively.
• Willingness to provide after-hours support and be available on standby when necessary.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10087 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts

As a QA Executive for Amber, you will play a key role in ensuring the overall quality and performance of the product NextGen Management Systems as well as client websites/applications. You will be responsible for designing and executing test plans, troubleshooting issues, and collaborating with cross-functional teams to deliver a seamless and reliable platform for our users. You will ensure that the platform meets high standards of functionality, usability, and security, while continuously striving to enhance the overall user experience.

Key Responsibilities:

• Test Planning & Execution:Develop, document, and execute detailed test plans and test cases based on product requirements.
  Perform manual and automated testing to identify and troubleshoot software defects, ensuring the product meets all quality standards.
  
• Bug Tracking & Reporting:Identify, document, and track software defects using bug-tracking tools.
  Collaborate with developers to communicate issues, provide details for resolution, and verify bug fixes.
  
• Regression & Performance Testing:Conduct regression testing to ensure previous functionality remains intact after new releases or updates.
  Execute performance, load, and stress testing to ensure the platform performs optimally under varying conditions.
  
• Collaboration:Work closely with developers, product managers, and UX/UI teams to understand requirements and participate in sprint planning meetings.
  Provide insights and feedback on user experience, and recommend improvements to enhance product functionality and usability.
  
• Documentation:Create and maintain detailed documentation for test plans, test scripts, and results.
  Prepare and present QA reports to management and stakeholders.
  
• Continuous Improvement:Stay updated on the latest testing methodologies and tools to continuously improve QA processes and tools.
  Identify opportunities for automation to improve efficiency in testing.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Quality Assurance, preferably in software testing or SaaS-based products.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in manual and automated testing tools such as Selenium, JIRA, or similar.
• Familiarity with Agile and Scrum methodologies.
• Basic understanding of programming languages like Java, Python, or SQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work in a fast-paced environment.

Preferred Skills:

• Experience with testing in web applications.
• Familiarity with API testing tools like Postman.
• Knowledge of version control systems like Git.
• Basic understanding of security and compliance testing for web applications.

JOB SUMMARY
The Associate Director IT will lead all information technology strategy, operations, and innovation for a dynamic food & beverage group comprising several independent restaurants, gourmet fine food and wine retail outlets, and food services distribution business (with integrated cold chain logistics, distribution and meat manufacturing facility and operations). This role is responsible for ensuring seamless technology integration, system reliability, data security, and operational efficiency across diverse business units, supporting both customer-facing and back-of-house operations.

JOB RESPONSIBILITIES

Strategic Leadership & Planning

· Develop and execute a comprehensive IT roadmap in consultation with BU Head and VP – Group Technology that is aligned with the group’s business goals, supporting restaurants, specialty food & grocery retail and e-commerce, food services logistics & distribution, and manufacturing operations.

· Evaluate emerging technologies and implement solutions that can drive innovation, enhance operational efficiency, customer experience, and business growth.

· Serve as the primary IT advisor to executive leadership, collaborating on technology-driven business initiatives and innovation.

Technology Infrastructure & Operations

· Oversee the deployment, maintenance, and optimization of all IT systems, including POS, ERP, E-commerce platforms, inventory and warehouse management, scheduling, and manufacturing control systems.

· Ensure seamless integration and data flow between restaurants, retail, e-commerce, CRM, inventory and logistics, and manufacturing platforms, enabling real-time reporting and centralized management.

· Lead and support all digital revenue driving projects / initiatives for the business such as e-commerce, online reservation, customer interaction tools etc.

· Lead the standardization of hardware and software across all locations to ensure consistency, reliability, ease of support and business scalability.

Cybersecurity & Compliance

· Develop and enhance cybersecurity infrastructure and measures, enforce IT security policies, ensuring the protection of sensitive customer, business, and production data.

· Oversee compliance with relevant food safety, privacy, and industry regulations across all technology platforms.

· Manage disaster recovery, data backup, and business continuity planning for all business units.

Team Leadership & Support

· Build, lead, and mentor a high-performing IT team, fostering a culture of innovation, accountability, and continuous improvement.

· Oversee IT support for all locations, ensuring prompt issue resolution and minimal downtime for critical systems.

· Develop and deliver training programs for staff on new technologies and digital best practices.

Vendor & Stakeholder Management

· Manage relationships with technology vendors, negotiating contracts and overseeing service delivery for hardware, software, and cloud services.

· Collaborate closely with restaurant managers, retail leaders, food services department heads and manufacturing managers to understand operational needs and deliver tailored IT solutions.

Budgeting & Financial Management

· Prepare and manage the IT department budget, ensuring cost-effective technology investments and ongoing expense control.

· Present IT proposals, project ROI analyses, and progress reports to executive stakeholders.

JOB REQUIREMENTS

o Bachelor’s or Masters degree in Information Technology, Computer Science, or related field

o Minimum 10 years experience in IT leadership within the hospitality, restaurant, or food manufacturing sectors, ideally supporting multi-unit operations

o Strong knowledge of restaurant POS, ERP, inventory, and manufacturing systems, with experience in system integration across business units.

o Strong knowledge of robotics and automation systems, particularly in manufacturing, warehousing and logistics environments, to optimize workflows and manpower efficiencies

o Familiarity with IoT and data analytics platforms, enabling digital transformation across restaurants, retail, e-commerce and supply chain business channels

o Demonstrated expertise in cybersecurity, compliance, and IT policy development.

o Experience managing IT teams, vendors, and large-scale technology projects.

o Strong collaborator and change agent with excellent communication, collaboration, project management and stakeholder management skills to lead smooth adoption of new and emerging technologies including AI and robotic solutions in cross-functional projects.

o Flexible, results oriented and resilient in a fast-paced, multi-site environment and manage competing priorities.

o Strategic thinker with the ability to execute at an operational level

JOB TECHNICAL KNOW-HOW & EXPERIENCE

o Cloud Computing : AWS and Azure.

o Cybersecurity : Palo Alto, CrowdStrike, Sophos, Zscaler and VPN.

o Infrastructure : Fortinet, Cisco or Juniper.

o Network Architecture : ClearPass

o ERP Systems : Infor M3, Oracle Netsuite, MS Business Central to D365 or SAP.

o POS Systems : Octopus POS, InfraSys, Oracle Simphony or Shopify.

o Ecommerce : Shopify, WooCommerce, WordPress or Squarespace.

o Customer data platform: BigQuery, Tealium, Segment, Salesforce or Adobe.

o Marketing automation : Braze, Klaviyo, Dot digital, Salesforce, Emarsys

About the Role

We are seeking an experienced Linux System Administrator with strong expertise in Linux, automation/scripting, and Site Reliability Engineering (SRE) practices. In this role, you will be responsible for managing critical systems, ensuring high availability, automating infrastructure tasks, and improving reliability across our technology stack. Applicants without Solaris experience but are fast learners and possess strong expertise in Linux system administration are welcome to apply.

Key Responsibilities

System Administration

• Install, configure, and maintain Oracle Solaris and Linux-based systems.
• Manage system performance, backups, patching, and capacity management.
• Perform system upgrades, security hardening, and troubleshooting.

Automation & Scripting

• Develop and maintain Unix shell scripts to automate routine operational tasks.
• Implement infrastructure automation using modern tools as applicable (e.g. Ansible, Python).

Site Reliability Engineering

• Apply SRE principles to enhance system reliability, scalability, and observability.
• Setup and maintain monitoring, alerting, and logging systems.
• Participate in on-call rotations to support production environments, focusing on reducing toil and improving MTTR.
• Ensure SLAs/SLOs/SLIs are defined, monitored, and met.

Operational Excellence

• Manage user access, security controls, and audit support, periodic reviews and compliance requirements.
• Document system configurations, operational procedures, and root-cause analyses.
• Collaborate with development, security, and network teams to support cross-functional projects.

Required Qualifications

• Diploma or Bachelor’s degree in Information Technology, Engineering, Engineering, or equivalent practical experience.
• Must have 5+ years of hands-on and strong proficiency with Linux administration.
• Good-to-have experience with installing MySQL, JBoss and Sybase.
• Good understanding of SRE practices, automation/scripting & monitoring

Preferred Qualifications

• Experience with Solaris, MySQL, Sybase and virtualization technologies.
• Familiarity with Comm Vault, CyberArk, Tenable Nutanix, and Ansible.
• Knowledge of networking fundamentals (TCP/IP, DNS, routing).
• Exposure to AWS cloud environments.

Soft Skills

• Strong analytical and problem‑solving skills.
• Ability to work independently and collaborate across teams.
• Excellent written and verbal communication skills.
• Proactive mindset with a focus on continuous improvement.

The successful candidate can expect a competitive package that includes an attractive basic salary, annual bonus and variable bonus. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

[Job ID: 1482585]

This role focuses primarily on application architecture and system integration, while also supporting the integration of warehouse automation and IoT technologies. You will work closely with business, IT, and operations teams to build scalable, reliable, and secure systems across warehouse, logistics, and enterprise platforms.

Key Responsibilities

Application Architecture and Development (70%)

• Design and implement supply chain applications such as dashboards, tracking systems, and workflow solutions

• Develop and manage integrations across systems including WMS, ERP (SAP), and other enterprise platforms

• Define and implement API-based architectures to ensure seamless system connectivity

• Lead development using modern technologies such as .NET, Node.js, Python, React, or Angular

• Build and maintain scalable cloud-based solutions on Azure or AWS

• Implement DevOps practices including CI/CD pipelines, containerisation, and deployment automation

• Evaluate low-code platforms (e.g. Power Apps, OutSystems) for rapid solution development

Systems Integration (70%)

• Integrate enterprise applications with operational and logistics systems

• Ensure reliable and secure data exchange between systems

• Work with internal stakeholders and external vendors to deliver integration solutions

Automation and Smart Warehouse (30%)

• Support integration of warehouse technologies such as RFID devices, IoT sensors, and smart lockers

• Collaborate with operations and vendors to connect automation systems with IT applications

• Ensure stable and secure communication between operational technologies and enterprise systems

Stakeholder Management and Leadership

• Work closely with business users, IT teams, and operations stakeholders

• Lead solution design discussions, proof-of-concepts, and vendor evaluations

• Provide technical guidance and support to development teams

Requirements

Core Experience

• Bachelor’s in Computer Science, Software Engineering, Information Systems, or related field

• At least 7 years of experience in application development, system integration, or solution architecture

• Strong experience in API design and enterprise system integration

• Hands-on experience with backend development (.NET, Node.js, Java, or Python)

• Experience working with cloud platforms such as Azure or AWS

Technical Skills

• Understanding of modern application architecture (microservices, APIs)

• Experience with databases and data tools (SQL, reporting platforms such as Power BI)

• Exposure to DevOps practices, containerisation, and cloud deployment

Advantageous Experience

• Familiarity with enterprise systems such as WMS, ERP, or SAP

• Experience in supply chain, logistics, or manufacturing environments

• Exposure to warehouse automation, IoT, or RFID technologies

• Familiarity with industrial or automation systems

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Zoe Lang Zhen Zhen
EA Personnel Registration Number: R23117353

EA License No.: 07C5771

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.