We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

工作目標

財務會計主管負責協助財務經理管理公司的財務活動，包括預算編制、財務報告和成本控制。其職責是透過分析財務數據、編制報告並協助財務經理進行策略決策，確保公司財務穩定。此外，財務會計主管也負責帳務記帳和報告、應收帳款的資料輸入，以及更新和維護其他會計記錄。

職責與義務

1. 簿記與報告

• 編制全套帳目和每月財務報告。
• 記錄交易並進行財務分析。
• 維護公司間往來帳項核對和銀行對帳。
• 負責審計計畫、日記帳調整和月末結帳。
• 管理固定資產和折舊計劃。
• 準備差異報告和稅務申報表。
• 與審計師、稅務代理人和銀行家聯絡。
• 管理帳戶、預算和財務監控。
• 收集數據，用於報告、審計和監管申報。
• 協助制定年度預算和資產處置方案。

2. 應收帳款

• 編制並監控應收帳款賬齡報告。
• 聯絡客戶進行收款並進行後續跟進。
• 開立發票、貸項通知單和催款通知書。
• 解決與內部和外部利害關係人之間的分歧。
• 協助進行應收帳款對帳工作。
• 維護應收帳款歸檔系統。

資格

• 金融/會計專業學位。
• 持有ACCA/CPA/CFA資格者優先考慮。
• 至少3年會計、成本會計、預算編制和報告的經驗。
• 精通微軟辦公室軟體和會計系統。
• 較強的分析能力、人際溝通能力及獨立工作能力。

福利待遇

• 定期團隊活動
• 醫療保險
• 有薪培訓和發展

Job Descriptions:

1. Deliver lectures and tutorials in accounting/finance related subjects, ensuring alignment with the programme syllabus (must follow the syllabus of specific degree programme).

2. Develop comprehensive lesson plans and prepare all necessary teaching materials and documents.

3. Participate in departmental meetings, trainings, and academic development activities.

4. Provide clear academic guidance, support, and timely feedback to students.

5. (Part Time / Contract) to teach the following subjects (from Sep 2026 to Mar 2027): Introduction to Finance, Financial Management, Accounting: Market and Organisations

Requirements:

1. Minimum Master's degree in Business/Accounting/Finance or professsional qualifications

2. Follow academic directives from Head of Programme and work collaboratively within a team.

3. Candidate must have at least 2 years of teaching experience with certified teaching permit.

4. Independent Contractor position(s) available.

5. Allocate in Crescendo International College, Desa Cemerlang.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Paid training and development

Job Purpose

A Finance & Account Executive is responsible for assisting the Manager of Finance & Accounts in managing a company's financial activities, including budgeting, financial reporting, and cost control. To ensure financial stability by analyzing financial data, preparing reports, and assisting the Finance Manager in strategic decision-making. Responsible for data entry for Accounts Bookkeeping & Reporting, Accounts Receivable, updating and maintaining other accounting records

Responsibilities & Duties

1. Bookkeeping & Reporting

• Prepare full sets of accounts and monthly financial reports.
• Record transactions and perform financial analysis.
• Maintain intercompany reconciliations and bank reconciliations.
• Handle audit schedules, journal adjustments, and month-end closing.
• Manage fixed assets and depreciation schedules.
• Prepare variance reports and tax submissions.
• Liaise with auditors, tax agents, and bankers.
• Manage accounts, budgets, and financial monitoring.
• Compile data for reports, audits, and regulatory submissions.
• Assist with yearly budget and asset disposal.

2. Accounts Receivable

• Prepare and monitor AR ageing reports.
• Contact clients for collections and perform follow-ups.
• Issue invoices, credit notes, and reminders.
• Resolve discrepancies with internal and external stakeholders.
• Assist with reconciliations related to AR.
• Maintain AR filing systems.

Qualifications

• Degree in Finance/Accounting.
• ACCA/CPA/CFA qualification is an advantage.
• Minimum 3 years of experience in accounting, costing, budgeting, and reporting.
• Proficient in MS Office and accounting systems.
• Strong analytical skills, interpersonal skills, and ability to work independently.

Perks & Benefits

• Regular team activities
• Medical insurance
• Paid training and development

職位描述：

1. 講授會計/金融相關科目的課程和輔導課，確保與課程大綱一致（必須遵循特定學位課程的大綱）。

2. 制定全面的課程計劃，並準備所有必要的教學材料和文件。

3. 參加部門會議、訓練和學術發展活動。

4. 為學生提供清晰的學業指導、支持和及時的回饋。

5. （兼職/合約制）教授以下科目（2026年9月至2027年3月）：財務概論、財務管理、會計：市場與組織

要求：

1. 至少擁有商業/會計/金融專業的碩士學位或相關專業資格證書

2. 遵循專案負責人的學術指示，並在團隊中協作工作。

3. 應徵者必須有至少2年的教學經驗，並持有教師資格證。

4. 現有獨立承包商職缺。

5. 分配在Crescendo International College, Desa Cemerlang。

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 有薪培訓和發展

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

您將獲得：

• 透過真實專案進行實作學習
• 專業指導與職涯規劃
• 接觸企業文化與團隊合作
• 通往全職職業的潛在途徑

職位亮點

• 工作地點雪蘭莪（蒲種）/彭亨（勞勿）
• 工作與平衡文化
• 每週工作5天
• 提供優厚的薪資待遇

工作機會

• 在你的研究領域進行實務、動手能力的培訓
• 接觸真實的商業專案與客戶工作
• 來自經驗豐富的行業專業人士的指導
• 協作友善的工作場所

要求

• 相關領域的大學/學院學生
• 學習熱情高，積極主動，有良好的團隊合作精神

我們仍在尋找實習職缺：

• 企業管理
• 行銷與數位行銷
• 會計與財務
• 大眾傳播與媒體

• Position Title: Accounting Officer/Executive.
• Salary: RM 2800-3500.
• Location: Kelana Jaya, Petaling Jaya,Selangor.

About the hiring company

This company is an established international freight forwarder, providing a complete range of import, export and integrated logistics services across five continents worldwide. Currently they are seeking to recruit an Accounting Officer for their Malaysian business operations based at their corporate business head office at Kelana Jaya in Petaling Jaya. 

Roles & Responsibilities

This position will encompass both Accounts payable and receivable functions. 

As Accounting Officer, your overall objective will be to work with the finance team with primarily responsible being day to day execution and management of AP and AR portfolio in the department.

The main responsibility will involve the following scope:

-Manage AP and foreign currency payments.

-Manage AR and credit control.

-General Ledger and balance sheet reconciliation.

-Liaising with operations and other departments to gather financial information and to enter these information into operational and finance system.

-Assist with month end, quarterly end and year end audit requirements.

-Prepare month end journal.

-Prepare cash flow forecasts/analysis on daily/monthly basis.

-Bank reconciliation, including multi-currency reconciliation.

-Ensure company debtor accounts are paid as per trading terms.

-Conduct credit checks on new customers.

-Issue monthly statement.

-Prepare reports on debtors ledger.

Requirements for the role

-Malaysian age below 35.

-Possess minimum LCCI Diploma qualification in Accounting.

-2-3 years experience in handling accounting functions, ideally in similar logistics sector industry.

-Experience in reconciling general ledger accounts and foreign currency transactions would be an advantage.

-Prior experience using CargoWise advantageous. 

-Intermediate Excel skills.

-Highly professional work approach and ability to tight deadlines.

-Must be proficient in written and oral English plus conversant in BM and advantageous if also Mandarin.

Remuneration is negotiable and will be based on the experience and capability of successful candidate.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume to us directly at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

[Policy of free job placement for job seekers]

Yes, it is absolutely free to job applicants. Chrisjac does not impose any charges or fees to candidates who apply jobs under our recruitment services. Please do not provide your bank or payment details when apply jobs under Chrisjac Recruitment.

For more job openings, please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Job Description

Job Scope & Responbilities :

* Handle for full set of account

* Financial month end closing

* Coordinate and liaise with external parties like auditors, tax agents and tax authorities

* Responsible for all duties related to Human Resources,

* Monthly payroll preparation, CPF submission

* Responsible of IRAS AIS,IR8A, Corporate tax, Income tax etc.

* MOM WPOL/EPOL/ matter

* Handling other admin duties

* Perform any other ad hoc duties when required.

Job Requirements :

* Candidate must possess at least diploma or equivalent.

* Language: Bilingual in English and Chinese Mandarin (read, write and speak) as the incumbent needs to liaise with Mandarin-speaking associates in the course of work.

* At least 1 Year(s) of working experience in the related field is required for this position.

. In charge of accounting shared service which including GL/Reporting function, AR management, AP management, Fixed Assets management, statutory and managerial accounting ledgers reconciliation

. Monthly/Quarterly/Yearly closing schedule control

. Assist in monthly closing, quarterly closing and year end closing deliverables, ensuring timely preparation and accurate submission of actual financial resulting/reporting /templates

SKILLS & EXPERIENCE

1. Bachelor degree in accounting or related major with solid background on accounting

2. Around 10 years accounting experience and at least 4 years' manager experience in cross regional Finance Share Service Centre

3. Fluent English both verbal and writing

4. Strong communication skill

5. Team management experience; good leadership skill

6. Proficient in MS-Office software especially EXCEL, and knowledge of accounting software SAP

7. Self-motivation, proactive, and innovative

8. Can be working under pressure

9. Result and quality orientated

1. Accounts Payable & Receivable

* Perform daily data entry of invoices into the accounting system

* Ensure accuracy and completeness of financial records

2. Financial Reporting

* Prepare monthly financial reports including *Profit & Loss (P&L)* and *Balance Sheet (BS)*

* Assist in analyzing financial performance and variances

3. Procurement Support

* Generate and issue *Purchase Orders (PO)* as required

* Coordinate with suppliers on order status and documentation

4. Aging Reports

* Prepare and monitor *Supplier (AP) Aging* and *Customer (AR) Aging* reports on a monthly basis

* Follow up on outstanding payments and ensure timely collections

5. General Accounting & Administrative Duties

* Maintain proper filing and documentation of financial records

* Assist in audit preparation and provide supporting documents when required

* Handle ad-hoc tasks assigned by management

Responsibilities:

• Must be able to maintain full set of accounts
• Help and manage an accounts department of 15 staffs Preparation of financial, budgets and statements
• Cash flow planning and management
• Credit control, risk management and treasury functions
• Ensure compliance with Company policies and internal and external compliance
• Should have experience in Payroll workings and HR Reports.
• Report on the financial implications of key operational decisions
• Any other duties as and when assigned

Requirements:

• Possess degree in Finance and/or Accountancy with at least 5 years in similar capacity
• Ability to work independently and under pressure
• Excellent communication and interpersonal skill
• Strong leadership and organizational capabilities
• Responsible, meticulous, self-motivated and committed to meet deadlines
• Competent with Financial and Microsoft software
• Able to work in Loyang vicinity and on alternate Sat.
• Payroll and HR experience will be an advantage

Accounting Senior Manager

Job Description

We are seeking an experienced and detail-oriented Accounting Manager to oversee and manage a portfolio of clients across various industries. The successful candidate will be responsible for ensuring the timely and accurate delivery of bookkeeping, accounting, financial reporting, and compliance services while leading a team of accounting professionals.

Key Responsibilities

• Manage and supervise the accounting team to ensure quality service delivery to clients.
• Oversee the full set of accounts for a portfolio of clients from various industries.
• Review bookkeeping, accounting records, and financial statements prepared by team members.
• Ensure timely preparation and submission of management accounts, financial reports, and supporting schedules.
• Monitor compliance with applicable accounting standards, tax regulations, and statutory requirements.
• Liaise with clients, auditors, tax agents, bankers, and regulatory authorities on accounting-related matters.
• Review GST/VAT returns, payroll reports, and other statutory filings where applicable.
• Assist clients with accounting system implementation, process improvements, and internal controls.
• Manage client onboarding and ensure smooth transition of accounting functions.
• Provide technical guidance, coaching, and training to junior team members.
• Monitor work progress, resource allocation, and team performance to meet deadlines and client expectations.
• Handle complex accounting issues and provide practical solutions to clients.
• Support business development initiatives and maintain strong client relationships.

Requirements

• Bachelor's Degree in Accounting, Finance, or a related discipline.
• Professional qualification such as ACCA, CPA, CA, ICAEW, or equivalent is preferred.
• Minimum 5–8 years of accounting experience, with at least 2 years in a supervisory or managerial role.
• Experience in an accounting firm, corporate services firm, outsourcing firm, or professional services environment is highly preferred.
• Strong knowledge of bookkeeping, financial reporting, and accounting standards.
• Familiarity with tax compliance, payroll processing, and statutory filing requirements.
• Proficiency in accounting software such as Xero, QuickBooks, MYOB, Sage, AutoCount, SQL Accounting, or similar platforms.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and client management abilities.
• Ability to manage multiple client portfolios and work under tight deadlines.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Team player with strong leadership and people management skills.

Preferred Qualifications

• Experience managing a portfolio of SME and multinational clients.
• Experience in accounting outsourcing and client servicing environments.
• Knowledge of Singapore and/or Malaysia accounting and regulatory requirements.
• Experience in cloud accounting platforms and digital accounting solutions.

Key Competencies

• Leadership and team management
• Client relationship management
• Financial reporting and analysis
• Attention to detail
• Time management and prioritization
• Problem-solving and decision-making
• Communication and interpersonal skills
• Professional ethics and confidentiality

Reporting To: Director / Partner / Head of Accounting Services

Employment Type: Full-Time

Department: Accounting & Outsourcing Services Division